Enrollment Services Associate

Job Summary:
The primary purpose of this position is to provide front line customer service in the Enrollment Services Center, which facilitates easy access to student support services by providing comprehensive academic and enrollment support services to students, faculty, staff, and others. The Enrollment Services Associate (ESA) plays an integral role in the recruitment and retention of students by providing admission, enrollment, advising, financial and financial aid services to students and their families, and other constituents. The ESA possesses working knowledge of FERPA to ensure information is appropriately shared, and extensive knowledge of enrollment support services and related procedures and deadlines.

Job Description linked below; (some job boards may not include active links so please click Apply Now on the NIC website or go to www.nic.edu/jobs to see full details); 

 Enrollment Services Associate.docx

Minimum Qualifications
Education and Experience:  High school diploma or general education degree (GED) and a minimum two years full-time equivalent experience working in a customer relations position required, or equivalent combination of education and experience.

Knowledge, Skills, and Abilities:
• Ability to succeed in a fast-paced, high-volume office environment
• Ability to learn and use multiple software systems, including student information system, customer relations management system, document imaging, workflow, and Microsoft Office
• Excellent oral and written communication skills
• Ability to act as a member of a highly-functioning team and engage effectively with colleagues across other departments
• Excellent customer service and interpersonal skills
• Attention to detail
• Ability to understand complex systems
• Ability to operate shared office equipment including phone, copier, scanner
• General understanding of higher education processes and procedures
• Ability to maintain a positive attitude

Employment is contingent upon successful completion of background check and proof of degree if required for this position. 

Application materials include;  resume, cover letter

Applications ONLY accepted through the North Idaho College Website!