Adult Case Manager – MHRT/C

Adult Case Manager – Community Integration (Section 17) 
Cognitive Community Care, LLC
Portland, Maine
Compensation: $25–$40 per hour 

About the Position

Cognitive Community Care, LLC is seeking an organized, compassionate Adult Case Manager to provide Section 17 Community Integration services to adults experiencing mental health challenges.

The Case Manager works directly with clients to identify their needs, establish meaningful goals, connect with resources, and address barriers affecting their stability and independence. Services take place in clients’ homes, community settings, and other appropriate locations based on individual needs.

This position requires strong relationship-building skills, sound professional judgment, accurate documentation, and the ability to manage a caseload independently while participating in ongoing supervision.

Primary Responsibilities

Client Engagement and Assessment

• Build respectful, professional relationships that support client participation and self-determination.
• Assess clients’ strengths, preferences, support systems, functional needs, and barriers to accessing services.
• Identify needs related to housing, healthcare, mental health treatment, benefits, transportation, education, employment, and daily living.
• Help clients understand available services and make informed decisions about their care.

Individualized Service Planning

• Develop individualized service plans collaboratively with clients.
• Establish measurable goals and identify steps toward achieving them.
• Review progress regularly and update plans as needs, circumstances, or goals change.
• Ensure services provided are connected to the client’s assessed needs and service plan.

Resource Connection and Advocacy

• Assist clients with accessing community resources and completing applications, referrals, and other necessary paperwork.
• Support access to public benefits, housing resources, medical care, behavioral health treatment, and other essential services.
• Advocate with agencies and providers to address barriers to care.
• Follow up on referrals and service connections to determine whether needs are being met.
• Encourage clients to develop the skills and confidence to navigate services more independently.

Care Coordination

• Coordinate with healthcare providers, therapists, psychiatric providers, housing programs, and other involved supports.
• Include family members and natural supports when appropriate and authorized by the client.
• Participate in care planning meetings and communicate relevant information within confidentiality requirements.
• Help clients navigate transitions between providers, programs, and levels of care.

Documentation and Caseload Management

• Complete assessments, service plans, progress notes, releases, and other required records accurately and on time.
• Document the purpose of each service, interventions provided, client participation, progress, and follow-up needs.
• Maintain an organized schedule and consistent contact with assigned clients.
• Monitor service plan deadlines and communicate service or authorization concerns promptly.
• Record service time accurately and follow agency documentation and billing procedures.
• Maintain a minimum of 20 billable service hours per week.

Professional Responsibilities

• Attend supervision, staff meetings, and required training.
• Maintain appropriate professional boundaries and protect client confidentiality.
• Follow agency policies, ethical standards, and applicable MaineCare requirements.
• Recognize and communicate changes in client needs, safety concerns, or barriers requiring supervisory support.
• Respond to urgent concerns according to agency procedures and coordinate with appropriate crisis resources when needed.
• Provide culturally responsive services that respect each client’s identity, background, and preferences.

Qualifications

• Current Maine Mental Health Rehabilitation Technician/Community (MHRT/C) certification, or eligibility to obtain certification within applicable requirements.
• Education, training, and experience appropriate to the position and applicable program requirements.
• Strong interpersonal skills and the ability to engage adults with a variety of mental health and social service needs.
• Strong written communication skills and attention to detail.
• Ability to manage appointments, documentation deadlines, and competing priorities.
• Ability to work independently in community settings and seek guidance when needed.
• Comfort using an electronic health record, email, and other basic computer applications.
• Reliable transportation and ability to travel throughout the assigned service area.
• Willingness to complete required background checks and employment screenings.

Preferred Experience

• Experience in adult case management, community mental health, behavioral health, or a related human services setting.
• Familiarity with MaineCare Section 17 Community Integration services.
• Knowledge of local housing programs, public benefits, behavioral health providers, and community resources.
• Experience working with individuals facing housing instability, financial hardship, trauma, or barriers to treatment.

Compensation and Service Expectations

The hourly pay range is $25–$40, based on qualifications, certification, and relevant experience. Specific compensation terms will be reviewed during the hiring process.

This position requires a minimum of 20 billable service hours per week, along with completion of documentation, care coordination, supervision, and other assigned responsibilities.

How to Apply

Submit your résumé through Handshake or send your resume to leah@cognitivecommunitycare.org. Applicants are encouraged to include their MHRT/C certification status, relevant experience, and availability.