Aquatics Manager

We are looking to hire Aquatics Managers for direct hire opportunities with a family focused youth aquatics instruction franchise business.  These are full time, salaried opportunities with bonus and benefits.

Scheduling/Staffing/Training/Evaluations

• Directly responsible to hire, train, review, coach and discipline aquatic staff
• Continuously conducts positive staff evaluations & effective co-teaching
• Oversee all swim instructor schedules and communicate with the rest of the management teams any changes.
• Maintain online training, Deck super, and Water Safety Instructor training tools
• Oversee substitute instructors and resolve scheduling conflicts
• Anticipate staffing needs
• Brainstorm with Guest Services Manager and General Manager to improve internal operational systems (schedule, plan, staff, building)
• Directly responsible for performance evaluations of all swim instructors
• Develop the next generation of excellent swim instructors, shift leads, desk supervisors and deck hands for Aqua-Tots
• Oversee meetings, training, and communication to swim staff
• Schedule and run monthly in-services
• Conduct monthly Deck Supervisor/Deck Hand meetings/trainings
• Oversee swim club coaching staff to ensure they are using the curriculum properly and getting effective results for their students
• Coaching swim instructors to provide an exceptional experience for complimentary evaluations resulting in an enrollment
• Ensure all management responsibilities are assigned and followed through on during management time off and assist as needed

Customer Service

• Follow and implement Aqua-Tots Swim Schools customer service guidelines to ensure an exceptional customer experience for every customer, every time.
• Ensure quality and progression of lessons are being taught by water safety instructors to keep students swimming throughout each level of our program
• Communicate effectively with potential and existing customers
• Build relationships with families to create a family friendly environment
• Respond to parents within 48 hours of any reported instructor performance concerns and keep accurate documentation
• Report unresolved aquatic complaints to General Manager

Maintenance:

• Perform all daily, weekly, monthly, quarterly and yearly maintenance correctly
• Ensure pool is prepared for yearly health department inspections
• Clean all pool skimmers/drains
• Vacuum the pool and scrub/sanitize the pool deck according to schedule
• Clean the grates outside of the pool where the wet students exit following classes
• Adjust chemical flow equipment to ensure balance
• Clean build-up on various machinery and equipment to prevent future issues
• Scrub surfaces as necessary to maintain clean and operational equipment
• Communicate with General Manager any needs for supplies

Qualifications:

• Previous management experience
• Previous swim experience
• Strong leadership skills
• Strong communications skills (both written and verbal)
• Able to problem solve creatively
• Able to multitask and hold yourself accountable to deadlines
• Able to hold others accountable
• Strong customer service skills
• Critical eye and attention to detail
• Strong organization skills
• Able to follow through with responsibilities
• Able to build a team with a positive culture