988 Crisis Counselor AmeriCorps Member

National Mental Health Corps Members will serve at CONTACT Crisis Line, answering the call center's crisis calls, chats, and texts. Members will also be trained to deliver Mental Health First Aid. 

KEY RESPONSIBILITIES

Crisis Response & Support

• Provide support in responding to calls, texts, and chats received by the local crisis call center.

• Assist with strengthening the host site's crisis response capacity and ongoing mental health programming.

• Participate in designated evidence-based or evidence-informed mental health trainings to ensure preparedness for service activities.

Community Outreach & Education

• Conduct strategic outreach to educate individuals, organizations, and community partners about 988 and available crisis and mental health resources.

• Promote host site events, programs, 988 services, and mental health initiatives through social media, flyers, newsletters, press releases, and informational sessions.

• Assist with coordinating and implementing targeted community events, special projects, and ongoing programming.

Volunteer Recruitment & Development

• Support efforts to recruit additional volunteers for the crisis call center.

• Assist with the onboarding, orientation, and training of new crisis call center volunteers.

Partnership Development

• Establish and maintain collaborative relationships with community mental health organizations and service providers.

• Support the development of community partnerships and referral pathways to expand access to mental health resources.

Marketing & Communications

• Develop and distribute outreach and promotional materials to increase awareness of 988 services, host site programming, and mental health resources.

• Support communication efforts across various platforms to maximize community engagement and participation.

Data Collection & Program Evaluation

• Collect, track, and report performance measure data to the host site and NMHC in alignment with project goals and grant requirements.

• Contribute to program evaluation efforts by assessing outcomes, identifying areas for improvement, and supporting the development of evidence around service effectiveness.

Training & Program Requirements

• Attend and actively participate in all required NMHC trainings, meetings, and compliance-related activities.

• Complete all required training and education activities associated with the position.

Part-time AmeriCorps Position:
Complete 900 service hours (20 hours per week) for 10 months.
$10,500 stipend for service, paid biweekly in equal installments
$3,697.50 Education Award upon successful completion of service