Critical Home Repair Program Manager

Critical Home Repair Program Manager 

Position Summary: FTE: 30 hrs./week 

The Critical Home Repair Program Manager is responsible for the implementation, growth, and day-to-day management of Habitat for Humanity of Greater Plymouth’s Critical Home Repair Program, known as SAFER (Subsidized Assistance for Emergency Repairs) at Home. SAFER at Home is a newly expanded grant funded program which provides essential home repairs and accessibility improvements for income-qualified homeowners, with particular focus on older adults, people with disabilities, and medically fragile residents. 

The Program Manager will lead community outreach, develop and maintain referral and resource partnerships, coordinate projects through completion, and ensure that program activities meet established goals, budgets, timelines, evaluation and quality standards. The position supervises the Intake Specialist and Construction Supervisor and works collaboratively across the organization to maximize the program’s reach and impact. 

This individual must be able to develop a strong understanding of Habitat’s philosophy and act as an ambassador of the Habitat mission. The Program Manager must work well in a collaborative, team environment with fellow staff, and with Habitat volunteers, partners and program participants. He/she must demonstrate welcoming, supportive and first-rate communications. Habitat’s philosophy is rooted in social justice and equity. We seek team members who embrace non-discrimination values and a belief that everyone deserves a decent place to live. 

Key Responsibilities 

• Lead program development and implementation of SAFER at Home. 

• Develop an annual program work plan to meet established goals and benchmarks. 

• Build and maintain strong referral partnerships with community organizations, including hospitals and healthcare organizations, Councils on Aging, Veterans Service Officers, schools, municipal departments, and social service agencies. 

• Identify target audiences and conduct outreach and presentations to eligible homeowners and referral partners throughout program target area. 

• Work with the Development & Marketing Manager to develop and implement effective program marketing and outreach strategies. 

• Work with the Volunteer & Resource Manager to develop and recruit a SAFER volunteer corps. 

• Cultivate relationships and solicit donated/discounted materials and/or services from contractors and vendors. 

• Maintain an active pipeline of projects. 

• Ensure projects meet budget, schedule, quality, and safety expectations. 

• Manage dedicated program staff (Intake Specialist and SAFER Construction Supervisor), facilitating effective communication and coordination between participant/homeowner intake and construction activities. 

• Ensure responsive, respectful communication throughout the repair process. 

• Work with the grant maker’s Evaluator(s) to incorporate the required evaluation metrics into ongoing operations; oversee the Intake Specialist on collection and tracking of survey results, outcomes and photo documentation. 

• Monitor overall annual program budget and decreasing balance as projects are completed. 

• Maintain accurate program records and reports. 

• Deliver reports on program statistics, outcomes and progress toward goals required by grant maker, based on previously approved SMART Goals, Logic Model and Evaluation Plan. 

• Work cross-departmentally to identify grant and other funding opportunities to expand geographic reach, and provide assistance needed for proposals and reporting. 

• Ensure compliance with Habitat policies, grant requirements, and purchasing procedures. 

• Provide regular reports to the Executive Director on program activity, challenges, and opportunities. 

• Develop innovative approaches to improve program efficiency, effectiveness and impact. 

• By year three, launch and manage the companion Fix It Forward model to sustain the SAFER program. 

• Perform other related duties as assigned. 

Qualifications 

Required: 

• Minimum of five years of relevant professional experience, including proven experience managing programs, projects, and staff and/or team leadership experience. 

• Demonstrated project management experience, with the ability to manage multiple projects, priorities, deadlines, budgets, and stakeholders simultaneously. 

• Highly organized and detail-oriented, with demonstrated ability to establish systems, maintain accurate records, and follow projects through to completion. 

• Strong interpersonal and relationship-building skills, including the ability to work effectively with homeowners of diverse backgrounds, ages, incomes, abilities, and language translation (if needed). 

• Excellent written and verbal communication skills, including experience, comfort and effectiveness in public speaking to community and professional audiences. 

• Demonstrated ability to develop and maintain productive relationships with community organizations, public entities, contractors, and other partners. 

• Comfort directly soliciting donations/discounts from contractors, vendors and other sources. 

• Self-starter attitude with the ability to work independently, exercise sound judgment, solve problems, and take initiative. 

• Strong budget management and basic data tracking/reporting skills. 

• Proficiency with Microsoft Office, including Word, Excel, and Outlook. 

• Commitment to Habitat for Humanity’s mission. 

• Collaborative, team mentality in service-oriented work is a must.

Preferred: 

• Residential construction, home repair, trade or related experience. 

• Familiarity with affordable housing, aging-in-place, accessibility modifications, community development, or human services programs and community needs. 

• Experience managing grant-funded programs and associated reporting requirements. 

Qualifications and Skills 

• Bachelor’s degree, trade school certification, or equivalent combination of relevant education and professional experience. 

• Strong written and verbal communications skills. 

• Exceptional people skills – leading with an engaging positive attitude and outgoing manner. 

• Excellent time management and organizational skills. 

• Proficiency with social media platforms (Facebook, Instagram, LinkedIn, Tik Tok). 

• Proficiency with Microsoft programs (Word, Excel, Powerpoint). 

• Solid photography skill with iPhone. 

• Comfort in learning new technology platforms if applicable.

Reports to: Executive Director

Other Requirements: 

• Current valid Massachusetts driver’s license with good driving record and access to a vehicle. 

• Employment offer contingent upon outcome of required pre-employment CORI/SORI check. 

• Some evening and weekend hours may be required. 

• Some assistance with HFHGP events unrelated to SAFER program may be required.

Benefits: 

• $200 healthcare reimbursement per month available for qualified health expenses. 

• 401K retirement plan. 

• (11) Paid holidays as defined by HFHGP employee handbook. 

• Paid Time Off per accrual schedule defined by HFHGP employee handbook. 

• Employee discount at HFHGP ReStore.