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Communication Specialist. (Ref: 18849)

Professional Technology Integration, Inc.
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Position:  Communication Specialist. (Ref: 18849)

Location:  Indianapolis, IN USA, 46204

Salary:  $34.00/hr.

Duration:  11 Months 2 Days - Contract

Openings:  3

Deadline:  11/04/2026

Description:

***Remote

***State of Indiana residency only

 

We are seeking a compassionate, highly communicative Communications Specialist to join a statewide public health helpline team. The primary focus of this role is to connect pregnant women, mothers, and families to essential health, social services, and early childhood programs across the state to improve maternal and child health outcomes.

 

This position operates in a fast-paced helpline and call center environment, handling both inbound inquiries and outbound follow-ups to conduct intake screenings, assessing needs, and coordinating referrals.

 

Key Responsibilities

  • Call Handling & Intake Screening: Manage a high volume of inbound and outbound calls, guiding families through comprehensive intake screenings to evaluate needs and connect them to maternal and early childhood resources.
  • Resource Navigation & Referrals: Provide statewide referral services, linking eligible clients to home visiting initiatives, healthcare networks, special education resources, and assistance programs for children and youth with special healthcare needs.
  • Barriers & Gap Assessment: Identify barriers families encounter when accessing services, document service gaps, and help bridge the connection between community providers and clients.
  • Follow-up & Documentation: Perform quality follow-up communications with clients and referral sources, issue written confirmation letters, and maintain accurate case files.
  • Database & Reporting Management: Utilize information and referral databases (e.g., VisionLink) in alignment with Alliance of Information and Referral Systems (AIRS) guidelines, tracking daily caller volumes, referral types, and provider details for reporting.
  • Crisis De-escalation & Support: Exercise empathy, professional discretion, and composure when navigating callers through challenging life circumstances, high-stress situations, or crisis inquiries.

 

Qualifications

  • Education: Bachelor’s degree (or higher) in Communications, Social Work, Human Services, Health Sciences, Education, Special Education, Information Technology, or a closely related field.
  • Relevant Experience: Background in social services, public health, maternal/infant support, early childhood services, or community navigation.
  • Helpline & Intake Aptitude: Demonstrated ability to manage high-volume calls, conduct structured screenings, and determine appropriate community/medical referrals.
  • Crisis Management: Strong emotional composure, empathy, and active listening skills with the ability to handle difficult or sensitive calls professionally.
  • Technical Skills: Proficiency with Microsoft Office tools (Outlook, Excel, PowerPoint, SharePoint) and familiarity with web-based referral or case management software.
  • Communication: Exceptional verbal and written interpersonal skills, with the ability to liaise effectively between callers, healthcare providers, and community partners.
  • Prior experience with Information & Referral (I&R) standards or AIRS-certified processes.
  • Practical familiarity with early childhood development, maternal wellness, or special healthcare needs programs.
  • Multilingual proficiency (English paired with Spanish, Burmese, or Haitian Creole).

 

Working Conditions:

  • Location: Remote (Worksite based in Indianapolis, IN)
  • Position Type: Contract
  • Interview Type: Webcam Only

 

Required / Desired Skills

  • Bachelor’s in Communications /Social Work or Information Technology, Education, Special Education, Home Visiting or related health or human services. Required - 4 Years
  • Experience in positions involving maternal needs, special needs or work with very young children. Required - 3 Years
  • Knowledge of typical and atypical child development and special needs conditions. Required - 3 Years
  • Prior exp. utilizing databases and ability to produce data reports. Required - 3 Years
  • Proficient in the use of Microsoft Office, Outlook, Power Point, Excel & SharePoint Required - 2 Years
  • Well-developed communication skills, both written & verbal. Required - 2 Years
  • Bilingual in English/Spanish/Burmese/Haitian-Creole. Required - 1 Years