Lead Patient Care Coordinator (BSW)

Lead Patient Care Coordinator (BSW)

Location: Moab, UT | Department: Patient Access & Support

Position Type: Full-Time (1.0 FTE) | Schedule: Monday–Friday, 8:00 AM – 5:00 PM (40 hrs/wk)

Compensation: $55,000 / year

About the Role

Are you a Social Worker passionate about health equity, trauma-informed care, and community medicine? We are seeking a Lead Patient Care Coordinator (BSW) to deliver high-acuity social case management and lead our front-desk patient access hub.

Because our Peer Support Specialist operates at 0.5 FTE (mornings), this role actively leads our front counter operations every afternoon and serves as our primary operational anchor when the Patient Services Coordinator is out of office. You will blend direct 1-on-1 social work assessments with active front-desk leadership, ensuring every patient receives dignified, efficient, and compassionate care.

Core Responsibilities

1. Front-Desk Leadership & Hub Operations (~50% of Time)

Afternoon Counter Lead: Serve as the primary administrative face and intake coordinator at the front desk every afternoon while morning access staff transition off-desk or into private sessions.

Out-of-Office Coverage Anchor: Act as the primary operational lead for patient registration, check-in, and phone routing during full-day or morning absences of the Patient Services Coordinator.

Crisis De-escalation: Lead real-time front-desk crisis interventions, providing trauma-informed de-escalation and immediate support for patients in distress.

2. Social Case Management & Care Coordination (~50% of Time)

High-Acuity Assessments: Conduct targeted Social Determinants of Health (SDOH) assessments during morning dedicated blocks for patients experiencing housing instability, food insecurity, or financial barriers.

Benefits & Charity Care Enrollment: Assist patients with applications for Prescription Assistance Programs (PAPs), Medicaid, SNAP, and local emergency relief funds.

Community Referral Loops: Maintain active partnerships with regional emergency shelters, food pantries, behavioral health teams, and social service agencies.

What We Are Looking For

Education: Bachelor’s Degree in Social Work (BSW) from an accredited CSWE program required.

Experience: 2+ years of case management, social work, or patient navigation experience (community health center, safety-net clinic, or human services setting preferred).

Certifications: Community Health Worker (CHW) certification required (or willingness to obtain within 6 months; fully clinic-funded during paid working hours).

Skills: Strong front-desk customer service, crisis de-escalation, empathy, trauma-informed care, and familiarity with Electronic Health Record (EHR) systems.

Languages: Full English proficiency required; Bilingual fluency in Spanish/English is highly preferred.

Why Join Our Team?

Competitive Compensation: $55,000 base salary.

Comprehensive Benefits: Health insurance coverage, 3% IRA employer retirement match, and generous Paid Time Off (PTO).

Predictable Schedule: Monday–Friday daytime hours (8:00 AM – 5:00 PM with a 1-hour meal break; no nights, weekends, or mandatory holidays).

Professional Growth: Fully funded professional development, including BSW continuing education units (CEUs), licensure support, and CHW certification training.