Client Engagement Specialist

The Client Engagement Specialist (CES) provides frontline participant support within Interim Housing and Inside Safe shelter environments. This role requires strong attendance, professionalism, and the ability to work in a structured, high accountability setting. This is not a desk job and not a passive role. CES are expected to actively engage with participants, follow protocols, document accurately, and maintain safety standards at all times. 

Essential Responsibilities: 

- Conduct CES-related activities including intake coordination, documentation, and referrals 

- Support participants with day to day needs while maintaining clear boundaries 

- Enforce shelter rules and expectations respectfully and consistently 

- Accurately document interactions, incidents, and required data 

- Communicate effectively with shelter monitors, security, and supervisors 

- Escalate safety, behavioral, or medical concerns according to protocol 

- Maintain professionalism in high stress situations 

- Maintain constant engagement at all times with participants and staff while 

- Employees are expected to actively clean and maintain a safe, sanitary, and orderly work environment at all times. This is a core job responsibility, not optional. 

Required Qualifications 

- Prior experience in shelter services, housing programs, outreach, or human services preferred 

- Reliable attendance and punctuality are mandatory 

- Ability to work assigned shifts consistently 

- Strong communication and documentation skills 

- Ability to remain calm and professional in challenging environments 

- Willingness to follow structure, supervision, and established procedures 

Important Expectations 

- This role requires consistent attendance. Excessive call outs or lateness will result in separation. 

- This role involves working with individuals experiencing homelessness, mental health challenges, and substance use. 

- Candidates must be comfortable enforcing rules and maintaining boundaries. 

- Employees must report to work in full, approved uniform each scheduled shift. No exceptions.