Family Housing Supervisor

Founded in 1867, the Sacramento Children's Home is the oldest active charity in Sacramento and among the most highly respected. SCH is an equal opportunity employer who values an inclusive work environment that celebrates and recognizes the diversity of its employees. At SCH, we appreciate that having employees of many different backgrounds strengthens our organization, and we strive to create a workforce that reflects the diverse and culturally rich communities that we serve.

OVERVIEW:  The Family Housing Supervisor (FHS) ensures SCH policies and systems align with current Behavioral Health Services Act expectations, Medi-Cal claiming rules, housing program regulations, Transitional Rent, Housing Trio, Managed Care Plan (MCP) referral processes, and Homeless Management Information System (HMIS) requirements. The FHS trains staff in available housing support for qualified families and supports systems for accurate and timely data gathering and reporting. The FHS recommends policy or systems changes to ensure compliance with funding requirements and for families to receive high quality and effecting housing support.

DUTIES:

1. (35%) Housing Oversight

• Develop and deliver staff training to ensure staff are equipped to engage individuals experiencing homelessness across a range of settings.
• Ensure staff identifies the appropriate housing special population in Smartcare and is accurately reflected in HMIS.
• Support effective engagement strategies using trauma informed care building trust, establishing rapport, and understanding the unique needs of individuals living homeless, with a focus on cultural humility, safety, respect, and dignity.
• Ensure documentation and reporting standards for homelessness are followed.
• Process referral and eligibility pathways for housing supports managed internally and by external entities, including but not limited to the Continuum of Care (CoC), housing authority, MCPs, fiscal intermediaries, etc.
• Track housing status changes accurately in SmartCare and HMIS.
• Ensure full alignment with Behavioral Health Services Act (BHSA) regulatory guidance, state behavioral health network standards, housing related Medi-Cal services coordination expectations, and any State-issued performance benchmarks related to homelessness and housing outcomes.
• Ensure the programs meet minimum benchmarks aligned with county contracts, grants, CoC, BHSA, and state behavioral health network mandates.
• Complete regular quality assurance reviews in both SmartCare and HMIS to assess housing outcomes and take steps to correct any errors.
• Review all Housing Support Plans (HSPs) to ensure core elements are completed in compliance with county policy standards.
• Review and submit housing support payment requests for processing.
• Ensure referrals to Managed Care Plans for housing supports meet all required elements.
• Perform other duties as assigned.

1. (35%) Housing Support Services

• Conduct assessments to determine clients’ housing needs.
• Develop and implement HSPs meeting county policy guidelines with clients to support long-term housing stability, addressing barriers such as evictions, credit issues, and rental history.
• Support clients in overcoming housing barriers, tracking at-risk status monthly, and accessing necessary resources.
• Calculate rental assistance and explain SCH assistance policies.
• Coordinate with SCH finance department for initial and subsequent rental support payments to housing clients.
• Conduct follow-up visits to ensure engagement with services, including client transportation when needed.
• Use a trauma-informed approach to assess client needs, including health, substance use, employment, and housing stability.
• Coordinate with program staff for ongoing case management of housing clients
• Offer services in locations convenient to clients, including office-based, telehealth, and field-based settings.
• Utilize HMIS/CAS to pursue public housing options for families.
• Provide Ready to Rent education sessions to housing clients.
• Maintain working knowledge of Public Housing Authorities (PHAs) and housing subsidy programs. Identify and maintain up-to-date knowledge of available housing resources, subsidies, and community programs.
• Assist clients in understanding and applying for housing assistance programs such as LIHTC (Low-Income Housing Tax Credit), Section 8, and other HUD (Housing and Urban Development) initiatives.
• Facilitate documentation collection required for housing eligibility and subsidy programs.
• Connect participants to permanent housing options aligned with their needs and eligibility criteria.
• Support participants in understanding eligibility requirements and compliance obligations for subsidized housing programs.
• Coordinate with program staff to ensure housing placements align with overall case management plans.
• Provide ongoing follow-up and support to promote housing retention.
• Assist families in locating affordable housing options and, when needed, view options with family.
• Provide any required housing inspections per county or state requirements.
• Support families in implementing their sustainability plan as part of the HSP.
• Document all services in the client record and HMIS as needed.
• Attend CFTs as needed to support the family’s housing needs.

3.    (10%) Personnel Management

• Directly supervise assigned staff and provide regular supervision as needed.
• Process or oversee the processing of all required personnel tasks, including but not limited to, personnel changes, promotions, disciplinary actions, etc.
• Oversee staff, providing the necessary and appropriate counseling or disciplinary action in accordance with agency policies, consulting with Director of Mental Health and Director of Human Resources when major disciplinary action is needed.
• Ensure accurate timekeeping and attendance records are submitted in a timely manner to accounting.
• Participate in hiring, orientation/training and discharge process for positions as needed.
• Ensure compliance with CA HR laws and SCH policies and systems that include, but not limited to recruitment, training and orientation, evaluations, and employee discipline.

4.  (10%) Landlord Engagement

• Recruit and engage landlords to expand housing opportunities for families experiencing homelessness.
• Build and maintain relationships with landlords, property managers, and housing providers to address concerns and support tenancy.
• Educate landlords on program benefits, serving as a liaison between property management and tenants to sustain leases.
• Assist families in finding and securing safe, affordable housing while developing individualized housing plans.
• Stay informed on landlord-tenant laws, fair housing regulations, and best practices.
• Provide tenancy support, including lease education, tenant rights, and conflict resolution.
• Organize and participate in landlord engagement events, such as appreciation celebrations.

5.  (10%) Meetings and Other Duties

• Attend required team meetings, training sessions, and case consultations.
• Collaborate with internal teams and external partners to coordinate services and improve program outcomes.
• Attend relevant county meetings, committees, and workgroups.
• Maintain accurate case notes, track client progress, and enter data into the Homeless Management Information System (HMIS).
• Ensure compliance with confidentiality policies and program standards.
• Report on assistance provided, monthly at-risk status, and resolution outcomes.
• Update resource mapping to ensure timely referrals.
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Able to read, write, speak and understand the English language.
• Able to communicate agency mission and values relative to family needs.
• Ability to utilize an electronic health record to document services.
• Able to participate on a management level and represent the agency in multiple venues.
• Ability to coordinate meetings, including developing agendas, documenting conclusions, recommendations, actions, and follow-up topics.
• Intermediate knowledge of Microsoft Word, Excel, and Outlook.
• Excellent time management skills.
• Excellent verbal and written communication skills.
• Excellent organizational skills.
• Good public speaking skills.
• Skill to maintain a professional, confidential work environment.
• Ability to manage multiple tasks at one time in an efficient manner.
• Excellent problem-solving skills.
• Ability  to function independently and seek guidance when necessary to assist in working with the children and families.
• Ability to relate to children and families in a positive manner.
• Ability to establish and maintain appropriate boundaries with children and families.
• Ability to work cooperatively with a culturally, economically, and/or ethnically diverse client and staff population.
• Knowledge of child abuse issues.
• Knowledge of CPS reporting mandates and limits of confidentiality.
• Knowledge of substance abuse issues.
• Knowledge of team, family, and group dynamics.
• Ability to report to work on a regular and reliable basis.
• Ability to effectively manage stressful situations and respond to crisis in a timely and appropriate manner.
• Able to deal with volatile situations involving clients.
• Ability to work a flexible schedule, which may include evening, night, or weekend hours.

LOCATION:   2750 Sutterville Rd. Sacramento, CA 95820

SCHEDULE:   Monday – Friday, 8:30am-5:00pm. Evenings and/or weekends based on program needs.

SALARY:         $31.90 - $35.89 per hour, to start

QUALIFICATIONS:

Driving is an essential function of this job, and as such, employees in this position will be required to furnish their own vehicle to be used in the course of employment. A valid CA driver’s license and minimum insurance coverage is required.

Must be at least 21 years of age.

Education and Experience:

A High school diploma or GED is required. A BA degree in Social Work, Psychology, or a related field is preferred.

At least 1 year experience working in a mental health or social service setting is required. A minimum of two years’ experience working with families experiencing homelessness or at risk of homelessness or personal lived experience with housing instability, homelessness, or system involvement is required. Previous supervisory experience is preferred.

BENEFITS: Excellent benefits package including medical, dental, vision, life and accident insurance, short and long-term disability plans, retirement plan with company match, paid vacation, sick leave, 11 paid holidays, tuition reimbursement, professional development and career advancement opportunities.

TO APPLY: Qualified employees must submit a completed Request for Promotion or Transfer form along with their resume to Human Resources. External candidates must complete our on-line employment application available at www.kidshome.org/careers.

PLEASE NOTE: Non-SCH employees who are made an offer of employment will be required to pass a post-offer, pre-employment background process that includes passing a drug test, including marijuana. Applicants who do not pass any part of this pre-employment process will have their offer of employment rescinded.