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Permanent Supportive Housing Resident Services Specialist

Homes for Good Housing Agency
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Homes for Good is seeking a Permanent Supportive Housing Resident Services Specialist to join our team!

 

PERMANENT SUPPORTIVE HOUSING RESIDENT SERVICES SPECIALIST

POSTING DATE: Friday, October 16, 2026

CLOSING DATE: Friday, October 30, 2026

 

WHO WE ARE

Homes for Good Housing Agency is a high performing public housing authority located in Eugene Oregon, servicing all of Lane County (4,600 sq. miles). The Agency’s primary work is to help low-income Lane County residents access and maintain affordable housing.
 

Homes for Good has been and will continue to implement a workplace culture change that includes increased emphasis on racial justice, customer service, quality control, and compliance. Homes for Good is passionate about providing employees opportunities to maximize career growth while experiencing the personal satisfaction of working for a mission driven organization. 
 

At Homes for Good, employees are supported and empowered by a collaborative culture that shapes how we work together with the common goal of providing essential housing services throughout Lane County.
 

Homes for Good is an equal opportunity employer, committed to Diversity, Equity & Inclusion throughout our organization and within our hiring and promotional practices. We endeavor to hire a workforce that is representative of the communities we serve, with an understanding that a diverse and inclusive staff will strengthen our Agency. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or national origin.
 

OUR SUPPORTIVE HOUSING DIVISION

Our Supportive Housing Division provides housing and supportive services directly to the people who need it most and our cross-functional team is dedicated to providing exceptional customer service while supporting our residents in achieving stability and success. The Supportive Housing Division consists of the Property Management, Maintenance, Resident Services, and Permanent Supportive Housing departments. Our combined programs help over 900 households increase stability, access to opportunity, and success in housing. The Resident Services and Permanent Supportive Housing departments works closely with residents to ensure that their basic needs are being met, provides community resources and referrals, eviction prevention, and supports and coordinates on-site programming such food programs. 

 

WHAT YOU WILL DO FOR OUR TEAM

As a key role in our Permanent Supportive Housing Department, the Permanent Supportive Housing Resident Services Specialist assists in administering programs for participants and residents to increase self-sufficiency. This position works directly with residents and community partners to bring services, resources, information, classes and events to Homes for Good communities. This position also assists with clerical duties related to the needs of the Supportive Housing Division including but not limited to tracking participation, data entry, generating reports, budget tracking, and other clerical duties as assigned.
 

DUTIES:

These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

  • Implementing programs on-site that serve the needs of residents at various agency properties during service hours, 7:00am to 7:00pm, 7 days a week, including holidays.
  • Coordinating and overseeing community events.
  • Coordinating volunteers for food distribution programs at participating sites including Senior Grocery, Extra Helpings, Meals on Wheels, and Summer Lunch Programs.
  • Gathering and tracking information regarding resources, agency services, relevant classes, and community events.
  • Assuring that information about classes, resources and events is disseminated to residents.
  • Assisting in evaluation and reporting by tracking services delivered and entering information into a database in a timely manner.
  • Other duties as assigned.
     

WHAT WE ARE LOOKING FOR

We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. If you meet key qualifications for the job, and believe you would be the best fit, we would encourage you to apply.
 

Please use your cover letter to explain how you will accomplish parts of the job for which you have less experience. If you are unsure whether you meet the qualifications of this position, please feel free to contact us at hr@homesforgood.org.

 

IDEAL QUALIFICATIONS:

The candidate will likely have knowledge and experience in the following areas:

  • Foundational understanding of community resources, services systems, landlord/tenant rights and responsibilities and conflict resolution.
  • Working with individuals and families living with disabilities, including navigating mental health and youth & family service systems.
  • Mission focused with a desire to support the critical work of housing those in need.
  • Forward thinking. The ideal candidate must be able to anticipate issues and work to resolve those issues before escalation of conflict.
  • Understand, interpret and explain pertinent Agency policies and procedures as well as pertinent Federal, State and local laws, codes and regulations.
  • Exemplify traits that reflect the Agency’s culture, including integrity, customer services, trustworthiness and flexibility. 
  • Maintain professional boundaries including exercising objectivity and confidentiality while building trusting relationships with residents and staff. 
  • Capacity to work well with individuals and households with multiple, severe and chronic disabilities, mental illness and diverse social and economic backgrounds.
  • Communicate clearly and concisely, both orally and in writing.
  • Perform work without direct project supervision; allocate limited time and resources in an efficient and effective manner. 
  • Be a team player who can multi-task while working in a fast-paced environment and complete tasks in a timely and efficient manner. 
  • Maintain regular and consistent attendance. 
  • Gather and track information; track data related to any grant outcomes, or regarding resources, agency services, relevant classes and community events to ensure timely dissemination of information to residents and prepare reports as needed. 
  • Recruit and oversee residents and volunteers to coordinate programs.
  • Establish and maintain effective working relationships internally and with partner Agencies, recognize the value and interact respectfully with clients with various cultural differences and create a work environment where individual differences are valued.
  • Mediate conflicts in a trauma-informed manner and make independent decisions influenced by company values when issues arise. 
  • Lift, load and unload up to 50 pounds frequently into and out of a vehicle. 

 

EXPERIENCE & TRAINING GUIDELINES:

Any combination of experience and training that would provide the knowledge, skills, and abilities to perform the job is sufficient. Typical combinations of training and experience would be: 

 

EXPERIENCE:

One to two (1-2) years related experience working with low-income communities, seniors, and people with disabilities. Experience or certification in peer support/community health worker models helpful.

 

Bilingual/cultural experience preferred, especially fluency in Spanish language skills.

 

TRAINING:

Equivalent to the completion of the 12th grade. Additional specialized training in social services, a related field and/or property management is desirable.
 

LICENSE OR CERTIFICATE: 

The Permanent Supportive Housing Resident Services Specialist often drives Agency vehicles during the course of their duties. Possession of, or ability to obtain, a valid State of Oregon vehicle driver’s license, and be insurable at standard rates is required for this position.
 

SUBSTITUTION:

Any combination of experience and education on a year for year basis, up to a maximum of four years, providing social services, behavioral health, customer service in a nonprofit setting, or related experience, may be substituted for the education required provided that the knowledge, skills and abilities to perform the work has been demonstrated.
 

WHAT’S IN IT FOR YOU?

COMPENSATION: The pay range for this position is $26.13 to $35.04 per hour ($54,350.40 to $72,883.20 per year), with a generous benefits package which includes paid health, dental and vision insurance for you and your family after one month of employment, along with life insurance and a 12% contribution of your monthly salary into a retirement account after 6 months of employment.

 

Homes for Good offers a family friendly environment with flexible scheduling options, generous paid time off (PTO) program starting at 17.33 hours per month and paid family leave.


 

BILINGUAL DIFFERENTIAL:

This position is eligible for a bilingual differential of 5.7% upon passing a written and oral proficiency exam. Candidates who are bilingual in English and Spanish are preferred.

 

WE’RE THRILLED THAT YOU ARE CONSIDERING APPLYING FOR THIS POSITION!

 

PLEASE READ THE DETAILS BELOW FOR INSTRUCTIONS ON HOW TO APPLY FOR THE ROLE

 

APPLICATION PROCEDURE:

Applications will be reviewed for relevant experience, education, and training. 
 

POSTING DATE: Friday, October 16, 2026

CLOSING DATE: Friday, October 30, 2026

 

This position is represented by AFSCME Local 3267. 
 

Note: This is an equal opportunity employer and complies with State and Federal laws and regulations relating to the 1973 Rehabilitation Act, Section 504, and the 1990 Americans with Disabilities Act (ADA) and the 2009 Americans with Disabilities Act Amendment (ADAA). Homes for Good does not discriminate on the basis of disability status in the admission or access to its federally assisted programs or activities. Entrance Requirements: Homes for Good will establish or revise the entrance requirements of this position in order to provide a reasonable accommodation for a disability if doing so does not impose an undue hardship on the operation of the program. A reasonable accommodation may include, depending on the nature of the job duties, waiving the requirements for a physical examination and/or the requirement to possess or obtain a driver’s license. It shall be the policy of Homes for Good to assist and encourage the employment of persons with disabilities who are able and qualified to perform the work for which they have made application.

Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

This position specification is not an employment agreement or contract. Homes for Good has the exclusive right to alter this position specification at any time, without notice. This position specification is not an employment agreement or contract. Homes for Good has the exclusive right to alter this position specification at any time, without notice.