Social Services Coordinator

Social Services Coordinator

Ready to lead a team that meets people exactly where they are? As our full-time Social Services Coordinator, you will drive both the administrative and field operations for our dedicated Community Support Workers (CSW). Supporting the Social Services Director, you will champion a harm-reduction model, empower a passionate team, and directly impact unhoused and underserved populations in our community. If you are an organized leader with a deep commitment to public health and holistic care, apply today!

This is a full-time, exempt position.

Duties and Responsibilities:

Monitor day-to-day activities and productivity of the teamsProvide training, performance review, coaching, support, and professional development to the teamsEnsure caseloads are covered by providing CCSS services as needed to bridge service gaps during staff absences or vacancies.Coordinator will have direct service expectations to average 10 encounters per monthReport accurate and thorough statistical and narrative program data to other AHCH leadership, Board, and funders through Program Review CommitteeRepresent AHCH in meetings and trainings with community partnersMaintain adherence to all contractual and performance requirements, including timely and accurate reporting for relevant fundersEnsure quality assurance and quality improvement in all CSW activities including client services, billing, and documentation.Work in an integrated manner with all AHCH departments to ensure access to wrap-around services for AHCH clientsConduct program evaluation to determine opportunities to enhance client services and identify where barriers to client services exist within the programsWork closely with the Behavioral Health Director and Social Services Director to coordinate clinical supervision of Community Support Workers (CSWs) in compliance with Comprehensive Community Support Services (CCSS) standardsTrack billing data and effectively communicate impact of program performance on financial sustainability of the organizationServe as a resource to other departments regarding social CSW programmingTrack program budget in conjunction with Social Services DirectorMaintain proficiency in the EHRFacilitate appropriate and required training to teamOversight on adherence to HIPAA compliance in the departmentWill attend Program Review Committee meetingsWill attend Manager/Coordinator meetings

Minimum Qualifications:

Ability to thrive in a complex non-profit healthcare settingAbility to work with peers to lead change, high performance, and innovationMust have ability to analyze data and effectively communicate impact of data to AHCH leadership and staffHigh level of organization and adherence to deadlinesAbility to work in an integrated manner with all levels of organizational staffPrevious experience working with underserved populations and/or those with SMI/CMI and/or substance abuse disorderBachelor’s degree in Human Services 4 years of experience in social services or behavioral health setting working with AHCH target population1 year supervisory experience

Preferred Qualifications:

Master’s degree in Human Services, Behavioral Health, or relevant field or commensurate relevant work experiencePrevious experience in Medicaid billing and/or CCSSCCSS certificationPrevious experience working in a FQHC or community healthcare settingBilingual Spanish/Englishnator