HUD National Customer Contact Center Customer Service Representative

"Ready to learn. Ready to serve. Ready to make a difference."

The U.S. Department of Housing and Urban Development (HUD) Kansas City Regional Office is looking for job-ready individuals who want to serve others while building a career with the federal government. The ideal candidate communicates well, treats people with dignity and respect, and is comfortable working with individuals from diverse backgrounds. Personal or lived experience navigating housing or government assistance programs can also provide valuable perspective and empathy when helping others. Candidates should be able to work effectively as part of a team and possess computer skills to navigate customer relationship software programs while assisting customers. Experience in housing, case management, peer support, recovery services, customer service, community outreach, benefits navigation, volunteerism, or similar fields is valuable. On-the-job training will be provided. Special hiring authorities for Veterans and Schedule A applicants.

This is a Monday-Friday, 8 a.m. to 4:30 p.m. job at our HUD Kansas City Regional Office at 400 State Avenue, Kansas City, KS 66101. Interviews will take place in late October and early November with hiring and on-boarding in early December 2026. We are hiring at the GS-2 and GS-3 level with a generous government benefits package.