CASE WORKER

CASE WORKER

Full-time (40 hours per week) Salary: $22.00+ per hour, DOQ

BENEFITS: Health Insurance, Paid Holidays, Paid Vacation, Sick Days, 401(k), short- and long-term disability plan, supplemental insurance, group term life insurance

KEY ACCOUNTABILITIES:

 1. Provide courteous, compassionate, and professional customer service to clients, community partners, and prospective clients

 2. Manage intake, client eligibility, approvals, and payment requests in a timely manner while maintaining accurate records 

3. Adhere to and enforce department and organization policies 

4. Maintain confidentiality

GENERAL DESCRIPTION OF POSITION: 

The Case Worker (CW) fields requests (calls, emails, and in-person meetings) for financial assistance from community members in a professional, compassionate manner for determining client eligibility for LiftUp programs.

The CW explores potential eligibility for referral to other community resources, responds to those requesting support, and at times, acts as a liaison with other human resource agencies, vendors, etc.

ESSENTIAL DUTIES: 

• Serve as the first point of contact for LiftUp’s Emergency Assistance Programs, and provide initial information and forms to begin the financial assistance process 

• Work onsite and digitally to handle client intake process, ensuring that necessary paperwork is completed and data is entered into client assistance database 

• Assist fellow Case Worker(s) to field Community Support inquiries and voucher requests or make other contacts as needed 

• Communicate with Food Bank Manager to learn of ongoing food support efforts (ex: Thanksgiving, food delivery, etc.) available to clients 

• Foster and maintain positive working relationships with fellow staff, volunteers, and community constituents

• Attend staff meetings and relevant community meetings as needed 

• Maintain and report data related to inquiries, fund type, amount dispersed, etc. needed for community and board reporting

• Maintain client files and records 

• Occasional grant writing and presentations to local giving circles for specific clients 

• Occasional attendance at community events to represent LiftUp and provide information about Community Support programs 

• Follow all LiftUp health and other safety protocols 

• Other duties as requested

MINIMUM REQUIREMENTS: 

• Degree in social work preferred, but not required 

• Prior case management experience preferred 

• Ability to speak Spanish preferred, but not required 

• Familiarity with Microsoft Office Suite and Google docs/sheets 

• Learn Google Voice integrations and faxing procedure 

• Excellent interpersonal and communication skills and ability to maintain confidentiality 

• Ability to work comfortably with people from various socioeconomic, racial, and cultural backgrounds with compassion and respect

 • Ability to meet deadlines, be self-motivated, self-disciplined and organized

 • Ability to multi-task in a fast-paced environment 

• Background Check Required