Service Navigator

Service Navigator
Irving Cares | Irving, TX
Full Time | Onsite

When a neighbor reaches out to Irving Cares for help, they may not know what services are available, what they qualify for, what information they need, or where to begin.

That’s where the Service Navigator comes in.

Service Navigators are often the first point of contact for our neighbors. They listen, ask the right questions, explain options, help people navigate requirements, gather information and documentation, and connect each person with the appropriate next step.

This is a great opportunity for someone who is bilingual in English and Spanish, genuinely good with people, highly organized, and comfortable using technology. You do not need to come to us with years of nonprofit or social services experience. If you know how to provide exceptional service, communicate clearly, learn processes, and treat people with dignity and respect, we can help you learn the rest.

What You’ll Do
In this role, you will:

Welcome neighbors and create a positive, respectful experience from their first interaction with Irving Cares and help them understand the services and resources available to them

Explain program requirements, eligibility guidelines, and next steps clearly in both English and Spanish

Complete initial screenings and pre-qualification activities

Help neighbors gather and submit required information and documentation

Review information for completeness and follow up when something is missing

Prepare qualified neighbors for an Intake Assessment with a Case Manager

Connect neighbors with other community resources when Irving Cares is not the right resource for their needs

Maintain accurate and timely client records using our client information systems

Protect confidential information and follow established policies and procedures

Recognize when a situation requires additional assistance and involve the appropriate team member

Help us identify ways to make our processes clearer, easier, and more effective for the people we serve

You Might Be a Great Fit If....
You have experience in customer service, healthcare or patient services, education, banking, community services, hospitality, non-profit work, or administrative support.
 

More importantly, you:
Are fluent in English and Spanish
Enjoy working directly with people
Are warm and approachable while still able to keep conversations and processes on track
Communicate information clearly and patiently
Are organized with keen attention to detail
Are comfortable working with technology and data
Can follow established procedures while using good judgment
 

What You Will Need
High School Diploma
One to two years experience in customer service, client support, community outreach, or a related role
Fluency in English and Spanish
Strong communication, organizational, and time collaborative skills
Ability to work full-time, onsite at Irving Cares in Irving, TX
 

What We Offer
Full-Time Hours and Benefits with a generous PTO plan
An opportunity to do work that directly serves the Irving community
Training and development to help you build knowledge of community resources and human services
Experience with modern client-service technology and systems
The opportunity to grow your skills and potentially prepare for future case management roles

About Irving Cares

Irving Cares is a community-based nonprofit serving Irving residents experiencing financial crisis. We provide food assistance, emergency financial assistance, employment and education support, and connections to community resources that help our neighbors address immediate needs and work toward greater stability.

Our work is changing, too. We are improving our processes and investing in new technology to make accessing services easier for our neighbors and to give our team better tools to serve them.
Through all of that change, one thing remains constant: our neighbors deserve a clear path to help and to be treated with dignity and respect along the way.