Remote Care Coordinator (Mental Health/Medical Practice)
Skycloud Mental Health is a hybrid (telehealth and in-person) psychiatry, therapy, and integrative primary care practice. We specialize in LGBTQIA+ and gender-affirming care and treat a full range of mental health conditions direct to individuals' homes. Anyone in the USA may apply to the Care Coordinator role, though preference may be given to those who are located in Ohio, Florida, Oregon, Washington, Georgia, or Utah. 2-3 professional references (including a minimum of two past supervisors) will be required prior to extension of a job offer. All professional history including references will be thoroughly checked and verified. Additionally, all questions in the application must be answered for consideration. The planned schedule will be flexible, recurring, and approximately 15 hours per week, with the potential for additional hours in the future if needed.
You can learn more about our company at www.skycloudhealth.com
This position starts ASAP and there is a potential for increased hours in the future depending on fit and company needs.
Duties shall include the following:
- Following a patient check-in process using telephone script and instructions
- Answering phone calls
- Replying to emails and messages using the Spruce app
- Seek assistance as needed and communicate appropriately with the team
Requirements:
- High school diploma
- At least one year of experience working in a customer service role
- Comfortable with use of technology
- Internet access
- Interest or experience in working with LGBTQIA+ and gender-affirming mental health care
- Pass a criminal background check
- Willingness to learn the principles of HIPAA and health care privacy
- Must be able to provide contact information for 3 professional references, at least two of which are supervisors OR at least one is a supervisor and one is teacher/professor/instructor
Preferred:
- Spanish language skills
- Experience with psychiatric offices
- Preference to those with experience with HIPAA and health care privacy in a professional setting
Required Questions (Upload As Separate Document for Consideration):
- Do you have a private room to perform job duties?
- Do you have reliable phone and internet service?
- Why are you interested in this position? To accurately evaluate your writing ability, please do not use AI to generate your response. (1-3 Sentences)
- Please tell us about your experience working in a remote or other highly independent role and how you maintained efficiency. To accurately evaluate your writing ability, please do not use AI to generate your response. (1-3 Sentences)
- Please tell us about your experience with detail-oriented work. To accurately evaluate your writing ability, please do not use AI to generate your response. (1-3 Sentences)
- Describe your weekly availability to work in Pacific Time (PT).