Wellness Coordinator

Cloud 9 Massage & Wellness is seeking a friendly, organized and proactive Wellness Coordinator to create an exceptional experience for every client at our Richmond Heights location. This is an active client-service and business-operations role—not simply a receptionist position.

Responsibilities include:

Welcoming clients and managing check-in and checkout

Answering calls, texts and appointment questions

Scheduling appointments and matching clients with the right services and providers

Rebooking clients and sharing information about memberships, promotions and retail products

Reaching out to clients to help fill available appointments

Processing payments and maintaining accurate client records

Supporting opening, closing, laundry and light facility tasks

Helping maintain Cloud 9’s calm, welcoming atmosphere

The ideal candidate is dependable, personable and comfortable communicating with clients in person, by phone and through text. Strong attention to detail, confidence using technology and an interest in wellness, hospitality, marketing or entrepreneurship are important. Previous customer service or sales experience is helpful but not required.

Cloud 9 owner Lauren Knutson transitioned from a leadership career in technology, data and AI to entrepreneurship and is growing Cloud 9 into a multi-location wellness brand. Students and recent graduates will gain hands-on exposure to client experience, marketing, operations, sales and small-business growth, with opportunities for entrepreneurial mentorship and increased responsibility.

Candidates should be available for a combination of daytime, evening and weekend shifts.