Family Resource Coordinator

The Family Resource Coordinator (FRC) is bilingual (Spanish and English) and responsible for overseeing the administration of the Family Support Flexible Funding Program by assisting families and individuals with the completion of required documentation, processing and distributing funds to families and maintaining accurate expenditure records throughout the fiscal year.  In addition, the FRC oversees the day-to-day organization and functionality of the Family Support Resource Center by maintaining inventories of program supplies, equipment, and resources; coordinating the scheduling and tracking of shared agency assets, including vehicles and other internal resources; monitoring the condition and functionality of center furnishings, equipment, and materials; and supporting compliance with agency standards for facility cleanliness, safety, organization, and accessibility. The FRC works collaboratively with staff, families, and community partners to ensure a welcoming, efficient, and well-maintained environment that supports high-quality service delivery.

Responsibilities Include

• Prepare financial assistance documents.
• Attend meetings with the Department of Developmental Services (DDS).
• Support families with financial processes (e.g., completing Expenditure Plans, processing check requests).
• Maintain documentation of fund distributions.
• Develop the Asset Development Initiative.
• Utilize Microsoft Access and Excel to manage fund allocations and distributions.
• Prepare mid-year and year-end financial reports.
• Ensure compliance with DDS auditing requirements.
• Collaborate with the agency’s finance department.
• Assist in the development and implementation of the Center’s plans, goals, and objectives.
• Provide a welcoming environment for individuals and their families.
• Nurture positive relationships with individuals, families, guardians, neighbors, and other service providers.
• Maintain accurate inventories of program supplies, equipment, office materials, and family resource center items
• Track and coordinate the use of agency resources and shared assets.
• Monitor compliance with agency standards related to cleanliness, organization, safety, accessibility, and facility presentation
  
   

Qualifications

• A Bachelor’s degree in a related field, or a minimum of three years’ experience working with individuals with developmental disabilities and their families.
• Bilingual proficiency in English and Spanish, including the ability to communicate effectively both verbally and in writing with individuals, families, community partners, and service providers
• Demonstrated proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook, with the ability to maintain databases, track expenditures, generate reports, and manage program records.
• Valid Massachusetts Driver's License with an acceptable driving record and the ability to travel locally as required.
• Strong organizational, time-management, and project coordination skills with the ability to manage multiple priorities and meet deadlines.
• Excellent attention to detail and accuracy in financial tracking, reporting, recordkeeping, and data entry.
• Strong interpersonal and customer service skills with the ability to establish and maintain positive relationships with families, staff, community partners, and service providers.