Assistant Director Student Accounts
Assistant Director of Student Accounts
Department: Student Accounts
Position Summary
The Assistant Director of Student Accounts plays a vital role on the Student Accounts team. The successful candidate must be a self-motivated, team-oriented individual. Responsibilities include but are not limited to daily reconciliation of cash received; obtaining and reconciling federal student aid and private loan funds; issuing student refunds; working with other College departments, students and families to resolve financial aid disbursement and billing concerns.
Required Qualifications
- Bachelor’s degree
- Minimum of one to three years experience in a high volume customer service or a financial management environment
- Excellent interpersonal and Communication skills
- Experience interpreting and explaining complex policies and processes to customers in sometimes stressful situations
- Experience using Microsoft Excel and other Microsoft Office applications
- Ability to assist customers of diverse backgrounds and cultures
- Candidates for this position must be eligible to work in the United States. VISA sponsorship is not offered.
Preferred Qualifications
- Bachelor’s degree in Business Management or related field
- Administrative experience in higher education
- Experience with Ellucian Banner or other related software
- Familiarity with State and Federal Financial Aid regulations
- Experience with large volume billing and collections.