Social Work Supervisor

Role Description

Under direction, the Social Work Supervisor provides supervision to specialized social workers such as Human Service Technicians and Social Work Specialists. They monitor the work of staff engaged in providing various social services to clients in such programs as Adult Services, Family and Children’s Services, and In-Home Supportive Services.

ESSENTIAL DUTIES:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned.

1. Supervise the schedule and work activities of a unit by planning and delegating the work of a unit involved in providing casework, client management, continuing client investigation, transportation, and processing services for programs in Adult Services, Family and Children’s Services, In-Home Supportive Services, and the Homeless Program.
2. Manage the professional development of staff by participating in the selection of unit staff, providing staff training and coaching, and ongoing feedback; ensure performance appraisals are used effectively and timely to develop growth plans and identify opportunities for staff to learn.
3. Ensure staff’s work meets program compliance with applicable policies and procedures by reviewing completed cases, assignments and ongoing referrals, and recommending corrective action when required.
4. Coach staff on emergency calls and crisis situations of appropriate case action and suggesting methods and strategies to resolve problems.
5. Handle regular consultations and unit meetings to share updates and other important information.
6. Attend program meetings, provide updates, and participate in program or policy improvement initiatives.
7. Build collaborative relationships with staff, supervisors, other departments, professionals, and community partners to identify and provide services to clients.
8. Respond to inquiries and referrals from staff, other departments, community organizations, and the general public.
9. Investigate complaints and recommend corrective action as necessary to resolve complaints while maintaining confidentiality.
10. Research opportunities for continuous improvement, stay up-to-date of the latest policies and best practices in social services; share professional literature and training opportunities with staff; and recommend improvements to operations of unit activities.
11. Prepare quantitative and narrative reports for managers and other program stakeholders.

How to Qualify

Education: Possession of a baccalaureate degree from an accredited college or university;

AND

Experience: Three (3) years (6,000 hours) of verifiable social casework or employment services experience with a public or private agency/organization.

Substitution:

Experience Substitution: Possession of a Master’s degree in Social Work or Counseling may substitute for one year of experience.

Education Substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). Thirty (30) semester or forty-five (45) quarter units equal one (1) year.

Applicants must meet the Minimum Qualification requirements by the filing deadline unless otherwise noted.

Verification of Education and Experience:

Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.  

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.