Case Manager CCS-Youth and Family

Outagamie County

Case Manager CCS-Youth and Family

SALARY

$61,672.00 - $67,392.00 Annually

LOCATION

Outagamie County Government Center 320 South Walnut Street, Appleton, WI

JOB TYPE

Full-time

JOB NUMBER

2603581

DEPARTMENT

DHHS Mental Health

OPENING DATE

07/21/2026

TYPICAL WORK HOURS/SHIFT:

Monday-Friday 8-4:30 with possibilities of comp time.

Outagamie County Core Values

Invested in Serving

Better Together

Create Progress

Support Through Compassion
 

Position Purpose

Reporting to their respective program supervisor, the Case Manager - MH serves as a case manager for assigned clients and performs related duties toward the objectives and goals of the division.

Hours:  Monday-Friday 8-4:30 with possibilities of comp time and some flexibility may be required
Office is located at 320 S. Walnut St. in Appleton, WI

Comprehensive benefits package is offered including being a part of the Wisconsin Retirement System.
 

What It Takes to Succeed

As a Community Mental Health Case Manager, you'll make a meaningful difference by helping individuals navigate services and achieve their goals. Success in this role requires excellent communication, organization, and relationship-building skills to effectively support individuals with diverse and complex needs.

In your first year, you'll build a strong understanding of community resources, gain confidence in care coordination and documentation, and work collaboratively with an interdisciplinary team to provide person-centered support.

The ideal candidate is compassionate, adaptable, and committed to maintaining professional boundaries, practicing cultural humility, and prioritizing self-care to deliver high-quality services while supporting their own well-being.

Key Responsibilities

The following duties are most critical for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

 

• Provides protection and advocacy services including oversight of Chapters 51, 54 and 55. 
• Transports and escorts consumers to meetings, services, appointments and other activities.
• Attends Unit and other meetings as required. 
• Maintains accurate records and prepares reports and documentation for court proceedings.
• Maintains clinical files or accurate records, as appropriate, and prepares reports as required for coordination of the case and by State and Medical Assistance guidelines. 
• Responds to client needs in crisis situations during work and off hours; evaluates suicide, homicide, and other risks.
• Provides on going symptom assessment and monitors client's stability, mental status, and court ordered treatment requirements at each client contact. 
• Manages a caseload of individuals diagnosed with severe and persistent mental illness with a focus on supportive therapy, symptom management, employment, housing, social and recreational activities, medical management, daily living skills, and community integration.
• Provides on-call services as assigned.
• Works in conjunction and coordinates services with an interdisciplinary team.

Education/Certifications/Experience Requirements

• Bachelor's degree in behavioral science or a related field required.    
• Two years of experience with the respective target group preferred.
• Must possess and maintain a valid driver's license. 

Required or Preferred Skills

• Ability to transport oneself from location to location in an efficient and expedient manner. 
• Adhere to professional ethics and standards.
• Skill in organization including paperwork, time management and prioritization of crisis demands. 
• Comprehend and interpret a variety of documents including client charts, medical, accident, and other reports; psychological evaluations and other assessment reports, school records, professional literature, policy and procedure manuals, diagnostic manuals, etc.
• Prepare a variety of documents including client records, referrals, court reports, intake and assessment records, case notes, individual treatment plans, letters and other correspondence, etc. 
• Work well in a team environment displaying a supportive and positive attitude.
• Communicate effectively with clients and family members, community agencies and service providers, psychiatrists, physicians, and other medical professionals, attorneys, Human Services personnel, school personnel, and others verbally and in writing. 
• Knowledge of disabilities and/or mental illness, dependent on assignment, the effects on individuals and families, and the resources available.