Academic Coordinator and Advisor [Mandarin Required]

Ignision Education is hiring for an academic coordinator and advisor.

The Academic Coordinator & Advisor owns the student and family experience after enrollment. Once a client has signed on and paid, this person becomes their primary point of contact and the operational engine that keeps their 1:1 sessions and group classes running smoothly. The role blends relationship management, scheduling logistics, billing and credit tracking, and light academic advising to ensure every enrolled student is matched with the right instructor, attends consistently, uses their purchased hours, and renews on time.

Client Onboarding & Relationship Management

• Serve as the main post-enrollment contact for students and parents, including bilingual (English/Chinese) families where applicable.
• Conduct onboarding for newly enrolled clients: confirm program details, set expectations, collect intake information, and introduce assigned instructors.
• Maintain warm, proactive communication with families throughout the engagement and address concerns before they escalate.

1:1 Session Management

• Match students to appropriate tutors/instructors based on subject, level, and availability.
• Build and maintain 1:1 scheduling across the student roster, including recurring weekly slots, rescheduling, and make-up sessions.
• Track session completion across the student roster.

Group Class Management

• Coordinate enrollment, rosters, and waitlists for group programs (e.g., SAT camps, ISEE prep, BootCamps, AP courses).
• Manage class calendars, room/Zoom logistics, materials distribution, and instructor assignments.
• Monitor attendance and follow up on absences or scheduling conflicts.

Operations & Reporting

• Keep student records, scheduling spreadsheets, and CRM/enrollment data accurate and current.
• Coordinate the delivery of session reports and progress updates to families on schedule.
• Liaise between instructors, counselors, and families to resolve scheduling, billing, or curriculum questions.
• Support light academic advising: help families understand program options, sequencing, and next steps.

Retention & Renewals

• Identify clients due for renewal, upsell opportunities (additional subjects, summer programs), and at-risk accounts.
• Partner with leadership on retention initiatives and gather family feedback.