Volunteer Services Assistant

University of Michigan Health-West (Formally Metro Health) is looking for a Volunteer Services Assistant -  Community Outreach * Days - 24hrs/week Shift: Varies

General Summary:

Under limited direction, the Volunteer Services Assistant will assist with the day-to-day operations of the Volunteer Services department.

Knowledge, Skills and Abilities:

• Associate degree in business, communications and 2-3 years related field experience.
• Office experience with a focus in project coordination, data collection and/or event facilitation preferred.
• Strong project management skills with attention to detail and accuracy are essential.
• Demonstrated written, verbal and interpersonal communication skills.
• Takes initiative to complete work under limited supervision in a small office environment.
• Works effectively and efficiently under tight deadlines, high volumes while managing multiple projects
• Demonstrated ability to work effectively as a team member.
• Ability to read, analyze and interpret the most complex documents.
• Ability to respond effectively to the sensitive inquiries or complaints.
• Comfortable and competent in making presentations to groups.
• Handles information of highly sensitive and confidential nature.
• Ability to reason, define problems, collect data, establish facts, and draw valid conclusions.

Essential Functions and Responsibilities:

1. Assist with the recruitment and scheduling of all volunteers and staff for assigned community events.
2. Collaborates with Marketing on event media, providing key event details, pictures and other visuals for social media as needed.
3. Assists with the coordination of event set up including venue, tents, tables, promotional items and marketing materials.
4. Maintains data on all events including attendance, volunteer hours and language assessment.
5. Assist in gathering data for the annual community benefit report, focusing on opportunities to improve the data collection and report out processes.
6. Accountable for drafting, editing and providing a review of activity for the quarterly community engagement newsletter.
7. Maintain an inventory of promotional items and marketing materials.
8. Manages the external events calendar for all prenatal education sessions ensuring classes schedules are added and/or updated.
9. Oversees the education session signup process and monitors the perinatal education email account; responding to emails and phone calls from interested parents in a timely manner.
10. Assembles and distributes all class materials to registered class participants and utilizes EPIC to monitor class registration, attendance, and ensure timely payments.
11. Ensure that each education session location, including the Conference Center, is accessible and set up with the appropriate materials including sign in sheets, evaluations, cleaning wipes, class materials, etc.
12. Addresses and records concerns from class attendees and instructors, elevating concerns to the Head of Community Outreach as necessary.
13. Maintain current instructor certification records, contractor compliance (Metro Mandatories, vaccination records, etc.) and attendance records.
14. Collaborates with Marketing to promote educational opportunities and ensure brochures are up to date.
15. Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.