Virtual Medical Assistant

JM Development Services is committed to providing dependable business solutions with a strong focus on professionalism, efficiency, and customer service. While the company is known for equipment rental, maintenance, safety training, and operational support, we also invest in modern administrative processes that improve communication, organization, and service quality across our operations. (JM Development Services⁠)

Position Overview

JM Development Services is seeking a detail-oriented and highly organized Virtual Medical Assistant to provide remote administrative and patient support. The ideal candidate is an excellent communicator with strong organizational skills and the ability to manage multiple priorities while maintaining confidentiality and professionalism. This role supports healthcare providers and patients through appointment coordination, medical documentation, patient communication, and administrative assistance in a secure remote environment.

Key Responsibilities

• Schedule, confirm, and reschedule patient appointments.
• Answer inbound calls, emails, and secure patient messages professionally.
• Verify patient demographics, insurance information, and eligibility.
• Maintain accurate electronic medical records (EMR/EHR).
• Assist with patient intake, documentation, and chart preparation.
• Coordinate referrals, follow-up appointments, and specialist communications.
• Process medical forms, authorizations, and administrative documentation.
• Monitor provider schedules and assist with calendar management.
• Maintain HIPAA compliance and patient confidentiality at all times.
• Support telehealth visits by assisting patients with appointment access and troubleshooting basic technical issues.
• Communicate with healthcare providers, pharmacies, laboratories, and insurance companies when appropriate.
• Perform additional administrative duties as assigned.

Qualifications

• High school diploma or equivalent required; Associate degree or Medical Assistant certification preferred.
• Previous experience as a Medical Assistant, Healthcare Administrative Assistant, Patient Coordinator, or similar healthcare support role.
• Experience using EMR/EHR systems is preferred.
• Familiarity with medical terminology and healthcare documentation.
• Strong computer proficiency, including Microsoft Office and Google Workspace.
• Excellent written and verbal communication skills.
• Strong organizational and multitasking abilities.
• Ability to work independently in a remote environment.
• Reliable high-speed internet connection and a dedicated home workspace.

Preferred Skills

• Knowledge of HIPAA regulations and healthcare privacy standards.
• Experience with patient scheduling software.
• Insurance verification and prior authorization experience.
• Attention to detail and accuracy.
• Excellent customer service and problem-solving skills.
• Professional phone etiquette.
• Time management and prioritization skills.
• Adaptability in a fast-paced virtual environment.

Benefits

• Competitive hourly pay.
• Remote work flexibility.
• Paid training and onboarding.
• Opportunities for professional development and career advancement.
• Supportive and collaborative team environment.
• Paid time off and company-recognized holidays (where applicable).
• Employee wellness and assistance resources.

Why Join JM Development Services?

At JM Development Services, we believe that exceptional service begins with exceptional people. We foster a culture built on integrity, accountability, teamwork, and continuous improvement. If you are passionate about delivering outstanding administrative and patient support while working remotely, we encourage you to apply and become part of our growing team.