Income Maintenance Caseworker - Washington County Assistance Office
THE POSITION
Start a meaningful career as an Income Maintenance Caseworker with the Washington County Assistance Office. In this position, you will guide applicants through essential services that support financial stability and well-being. Your work will help ensure that individuals receive the assistance they qualify for in a timely and accurate way. Be part of a mission-driven agency where your efforts truly matter.
Watch this video to see how you can make a difference!
DESCRIPTION OF WORK
This position focuses on determining eligibility for a variety of assistance programs while supporting customers with clear guidance and timely casework. After attending an 8-week Income Maintenance Standard Training Program (IMSTP), you will be completing your job duties in an office setting environment. As an Income Maintenance Caseworker, you will perform the following duties:
- Eligibility Review: Evaluate applications and determine eligibility for programs such as financial assistance, Medicaid, SNAP, LIHEAP, Nursing Home Care, and Waivers
- Customer Interviews: Conduct phone and in-person interviews to gather information and understand customer circumstances
- Policy Application: Interpret and apply state and federal regulations to ensure accurate case decisions
- Data Entry: Enter information into automated systems and perform manual calculations for case processing
- Case Documentation: Write clear and thorough case comments to record changes and document decisions
- Deadline Management: Complete all assigned work within required timeframes and established procedures
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment, 37.5 hours per week
- Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch. This may change based on operational needs.
- Overtime and travel as operationally necessary
- Telework: This position may be eligible to telework part time. Specific details of the telework schedule will be discussed during the interview process. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Washington, PA. The ability to telework is subject to change at any time.
- Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $53,008.00 (before taxes).
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Four years of experience in interviewing or work requiring the analysis and interpretation of data; or
- A bachelor's degree; or
- Any equivalent combination of experience and training.
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- Hiring preference for this vacancy may be given to candidates who live within Washington County. If no eligible candidates who live within Washington County apply for this position, candidates who reside in other counties may be considered.
- You must be able to perform essential job functions.