Treatment Coordinator

Jamestown Salish Seasons (JSS) is seeking a compassionate, organized, and detail-oriented Treatment Coordinator to support our 16-bed voluntary inpatient behavioral health treatment facility. Operating 24/7, JSS provides crisis stabilization and recovery-focused care in a trauma-informed, culturally respectful environment.

As the Treatment Coordinator, you'll serve as a central point of contact for patients, referral partners, visitors, and our interdisciplinary treatment team. This role combines front office administration, admissions coordination, referral management, insurance verification, and operational support to help ensure patients receive timely, coordinated care from admission through discharge.

If you thrive in a fast-paced healthcare environment, enjoy coordinating multiple priorities, and are passionate about supporting individuals on their recovery journey, we'd love to hear from you.

Schedule:

Monday–Thursday | 7:00 AM – 5:00 PM

Thursday–Sunday | 7:00 AM – 5:00 PM

What You'll Do

Administrative & Front Desk Operations

Provide front desk reception and facility access coordination.

Welcome patients, visitors, referral partners, vendors, and staff in a professional and culturally respectful manner.

Screen visitors and maintain facility sign-in/sign-out procedures.

Answer and route incoming phone calls, emails, faxes, and other communications.

Coordinate communication across shifts, departments, referral partners, and operational staff.

Support organized administrative workflows while maintaining a secure and welcoming environment.

Perform general office duties including supply organization, document processing, and administrative support.

Referral & Care Coordination

Receive and process referrals from community partners, healthcare organizations, patients, and other referral sources.

Coordinate admissions communication, documentation, and operational workflows.

Serve as a liaison between referral sources and the interdisciplinary treatment team regarding referral status, required documentation, admissions coordination, and follow-up.

Obtain, organize, and maintain referral and admissions documentation.

Support timely patient access through effective admissions coordination.

Coordinate administrative and logistical aspects of patient discharge and transition planning, including follow-up appointments, transportation coordination, and continuity-of-care documentation.

Serve as an operational liaison with Tribal health programs, community resources, outpatient behavioral health providers, housing resources, and referral partners.

Patient Information & Documentation

Receive, process, and maintain confidential patient, referral, insurance, and health information in accordance with HIPAA and organizational policies.

Upload, organize, and maintain documentation within the electronic health record (EHR).

Maintain organized patient records, authorizations, forms, and operational documentation.

Insurance Verification & Utilization Management Support

Verify patient insurance coverage, funding sources, and payor information.

Support utilization management (UM) processes and documentation requirements.

Obtain and track insurance authorizations and documentation requests.

Maintain accurate records related to insurance coverage and authorization workflows.

Team & Operational Support

Provide administrative support to the interdisciplinary treatment team.

Support communication related to discharge planning and continuity of care.

Collaborate with clinical, medical, operational, and support staff to promote efficient daily operations.

Build positive working relationships with patients, families, referral partners, and community agencies.

Perform other duties as assigned.

Minimum Qualifications

Education

High school diploma or equivalent required.

Experience

Two (2) years of experience in customer service, healthcare coordination, behavioral health, admissions, administrative support, or a related setting.

Knowledge, Skills & Abilities

Knowledge of HIPAA, patient confidentiality, and professional boundaries.

Strong verbal, written, and interpersonal communication skills.

Ability to remain professional and composed in a behavioral health environment.

Strong organizational skills with the ability to prioritize multiple tasks and competing demands.

Ability to maintain accurate documentation and records.

Ability to work collaboratively within an interdisciplinary team.

Ability to interact respectfully with individuals from diverse backgrounds and experiences.

Commitment to culturally respectful, trauma-informed, and recovery-oriented care.

Basic computer proficiency including Microsoft Office, email systems, and electronic health records.

Excellent customer service skills.

Ability to maintain confidentiality and exercise sound judgment.

Valid driver's license with the ability to travel locally or regionally as needed.

Ability to successfully pass a criminal background investigation.

Preferred Qualifications

Experience working in behavioral health, psychiatric, residential treatment, inpatient, healthcare, or a comparable care setting.

Experience with referrals, admissions coordination, insurance verification, scheduling, or utilization management support.

Familiarity with electronic health record (EHR) systems and healthcare documentation workflows.

Familiarity with American Indian and Alaska Native health services.

Experience working in a Tribal healthcare or behavioral health setting.

Working Environment

Work in a secure 24/7 inpatient behavioral health treatment facility.

Frequent interaction with patients, visitors, staff, and community partners.

May require scheduling flexibility, including evenings and weekends, to support operational needs.

Must be able to lift, push, and carry up to 25 pounds unassisted.

Ability to stand, sit, walk, bend, climb, squat, twist, and move throughout the facility as needed.

Requires manual dexterity, eye/hand coordination, and the ability to distinguish letters, numbers, and symbols.

Ability to work in a fast-paced environment with changing priorities while maintaining professionalism.

Why Join Jamestown Salish Seasons?

At JSS, you'll be part of a collaborative team dedicated to providing compassionate, patient-centered behavioral healthcare. We offer meaningful work, excellent benefits, opportunities for professional growth, and the chance to make a lasting impact in the lives of individuals and families in our community.

Apply today and become part of a team committed to healing, hope, and recovery.