VIP Advisor (Part-Time)
About the Role
The VIP Advisor supports veterans enrolled in the Veterans Administration's Veteran Independence Program (VIP), a consumer-directed care model in which veterans control their own support budget, select their services, and hire their own personal care workers. This program is funded through the Veterans Administration (VA) and administered by Connections.
The VIP Advisor partners with veterans (or their representatives) to create support and spending plans, helps them navigate the employer role, monitors service delivery, and ensures the veteran remains fully in the driver's seat of their own care. The advisor helps veterans feel confident directing their own support to live in their home and meeting programmatic standards in partnership with the VA and our hub, Centers for People With Disabilities.
This position serves a caseload of veterans across our service region and requires travel 30-50% of the time.
Qualifications
Required:
- 2+ years of experience in case management, social services, disability services, or a related field
- Strong organizational skills and meticulous attention to detail
- Excellent written and verbal communication skills
- Ability to manage multiple priorities and adapt communication style to each individual
- Proficiency with Microsoft Office, Google Workspace, and ability to learn client database software (Cumulus, MiCIL)
- Reliable transportation and valid driver's license; mileage reimbursement provided when Connections’ vehicle is unable to be accessed
- Ability to pass a background screening
Preferred:
- Bilingual (English/Spanish)
- Experience with VA programs, veterans' services, or consumer-directed care models
- Lived experience with disability preferred
Key Responsibilities
Veteran Services
- Conduct intakes, in-person home visits, and required check-ins per program schedule
- Use the Activities of Daily Living Assessment to determine veterans' functional needs
- Develop, implement, and document consumer-directed support plans and spending plans
- Provide information and referrals to connect veterans with community services and supports
- Assist veterans with hiring, training, supervising, and terminating personal care workers, including all employer/employee paperwork
- Support veterans in understanding timesheets and how to submit
- Help veterans evaluate the effectiveness of their VIP services
- Act as an advocate, coach, and liaison between the Veteran, the VA, and the Financial Management Service (FMS)
- Keep the local VA Medical Center informed of veteran status in coordination with your supervisor
General Expectations
- Uphold and communicate Independent Living philosophy and Connections' mission, vision, and programs
- Demonstrate a high level of ethics, integrity, and professionalism
- Maintain working knowledge of the ADA, Rehabilitation Act, and Fair Housing Act
- Maintain strict confidentiality and comply with HIPAA regulations
- Fulfill mandatory reporter obligations, including reporting signs of abuse
- Pursue ongoing professional development and position-related training
Community and Operations
- Represent Connections as a liaison between the disability community and partner agencies
- Present to community groups about the Veterans program as appropriate
- Maintain timely, complete, and accurate database documentation
- Monitor billing in conjunction with your supervisor to ensure expenditures stay within budget
- Coordinate with accounting to ensure all assessment and admin fees are collected
- Attend and participate in staff meetings and trainings
- Other duties as assigned
Compensation & Benefits
- Hourly pay: $20–$22, depending on experience
- Generous leave and holiday benefits, paid accident and life insurance coverage, generous health care reimbursement plan
- Part-time, 25 hours per week with possibility of expansion to full-time
- Regular business hours are: Monday–Friday, 8:00 a.m.–4:00 p.m. (Part-time hours may vary)
How to Apply
Persons with disabilities are strongly encouraged to apply. To be considered, please submit a brief cover letter and professional resume to:jobs@connectionscolorado.org
Subject line: VIP Advisor
Qualified candidates will be contacted on a rolling basis. No phone calls, please, unless required as an accommodation.
1331 8th Avenue, Greeley, Colorado 80631
Connections is a non-profit 501(c)(3) organization. Principals only no recruiters or solicitations.