Social Media and Community Engagement Coordinator

Position Summary

The Social Media & Community Engagement Coordinator is responsible for capturing, creating, and sharing meaningful stories that showcase the impact, mission, and daily activities of our nonprofit and faith-based organization. This role serves as both a storyteller and organizational coordinator, helping communicate the heart of the organization while supporting day-to-day operations that advance its mission.

The ideal candidate is passionate about people, community engagement, and authentic storytelling. They will manage social media platforms, document programs and events, engage with community members, and communicate how lives are being transformed through the organization's work. This individual should possess strong organizational and administrative skills, assisting with office coordination, project management, event logistics, and team support.

This position will work closely with interns, volunteers, and entry-level staff, providing training, mentorship, and encouragement in content creation, communication, and organizational processes. Photography and videography skills are highly valued but not required. Most importantly, we are seeking someone with a positive attitude, a servant's heart, and a genuine desire to connect with people and tell stories that inspire, inform, and strengthen the community.

Key Responsibilities

Social Media Management

• Develop, schedule, and publish consistent content across social media platforms.
• Create engaging posts that highlight programs, events, volunteers, staff, donors, and community impact.
• Maintain a content calendar to ensure regular and strategic communication.
• Monitor social media engagement and respond appropriately to comments and messages.
• Track social media performance and recommend improvements to increase reach and engagement.
• Stay current on social media trends and best practices.

Storytelling & Community Engagement

• Identify and capture stories that demonstrate the organization's mission, values, and impact.
• Interview participants, volunteers, staff, and community members to gather meaningful content.
• Write compelling captions, testimonials, impact stories, newsletters, and community updates.
• Attend programs, events, outreach activities, and special gatherings to document experiences and achievements.
• Build relationships within the community and help amplify the voices and stories of those served by the organization.
• Ensure communications consistently reflect the organization's mission and culture.

Content Creation

• Capture photos and videos of organizational activities, events, and community outreach efforts when possible.
• Assist in creating graphics, reels, short-form videos, and promotional content.
• Organize and maintain digital content libraries and media archives.
• Ensure all content aligns with branding, messaging, and communication standards.
• Collaborate with staff and volunteers to gather content and success stories.

Administrative & Office Coordination

• Assist with general office administration and organizational operations.
• Coordinate schedules, meetings, event logistics, and communications between staff, volunteers, and community partners.
• Support program staff with documentation, data entry, filing, and administrative projects.
• Maintain calendars, project timelines, and communication workflows.
• Assist with event planning, volunteer coordination, and outreach initiatives.
• Prepare reports, presentations, and organizational communications as needed.
• Support leadership with special projects and operational tasks.

Training & Team Development

• Work closely with interns, volunteers, and entry-level staff to develop communication and content creation skills.
• Provide guidance, coaching, and support for social media and storytelling initiatives.
• Help establish systems that allow multiple team members to contribute content effectively.
• Foster a collaborative, encouraging, and growth-oriented environment.
• Assist in developing communication processes and best practices for the organization.

Mission Advancement

• Help increase awareness of programs, services, events, fundraising initiatives, and community impact.
• Support donor, volunteer, and community engagement efforts through effective storytelling.
• Promote organizational initiatives and campaigns through digital communications.
• Seek creative opportunities to strengthen community connections and expand organizational visibility.
• Serve as a positive ambassador for the organization both online and in person.