Telehealth Coordinator

The Williston Northampton School is seeking a highly organized, empathetic, and tech-savvy Remote Telehealth Coordinator. This pivotal role bridges the gap between our on-campus health services, external medical/mental health providers, and our students (both boarding and day). The Coordinator manages the digital ecosystem of our telehealth services, ensures compliance with healthcare regulations, and facilitates seamless virtual care delivery.

Key Responsibilities

Telehealth Session Coordination: Schedule, confirm, and facilitate virtual medical and mental health appointments for students with internal and external providers.

Platform & Tech Management: Maintain, troubleshoot, and optimize the school’s telehealth software platforms. Ensure students and providers experience frictionless digital connections.

Patient Intake & Triaging: Conduct digital intake processes, ensuring all medical history, consent forms, and insurance information are accurately collected and uploaded prior to appointments.

Cross-Functional Collaboration: Act as the primary liaison between the remote providers, on-campus health center nursing staff, counseling team, athletic trainers, and academic deans.

Documentation & Compliance: Maintain strict confidentiality and manage electronic health records (EHR) in compliance with HIPAA, FERPA, and state medical board regulations.

Family Communication: Serve as a trusted point of contact for parents and guardians regarding scheduling, logistics, and telehealth navigation, ensuring international families' time zones are accommodated.

Qualifications & Skills

Required:

Experience: Minimum of 1–3 years of experience in healthcare administration, medical scheduling, or telehealth coordination.

Technical Proficiency: Advanced comfort with Electronic Health Record (EHR) systems, video conferencing platforms (e.g., Zoom for Healthcare, Microsoft Teams), and student information databases.

Communication: Exceptional written and verbal communication skills, with a proven ability to interact warmly and professionally with adolescents, parents, and medical professionals.

Regulatory Knowledge: Solid understanding of HIPAA guidelines and healthcare privacy laws.

Environment: A dedicated, secure, and private remote workspace with high-speed internet to ensure confidential student interactions.

Preferred:

Experience working within an independent school, boarding school, or higher education residential setting.

A background or certification in Medical Administration, Health Informatics, or a related field.

Bilingual capabilities are a strong plus to support our global student body.

What We Offer

Competitive salary commensurate with experience.

Comprehensive benefits package including health, dental, and vision insurance.

Retirement plan options.

The flexibility of a remote work environment within a supportive, mission-driven academic community.

Equal Opportunity Employer The Williston Northampton School is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.