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Financial Aid Advisor

Oregon State University

Oregon State University

Department: Financial Aid (XEM)

Appointment Type: Professional Faculty

Job Location: Corvallis

Recommended Full-Time Salary Range: $47,000-$52,000

Job Summary:

The Office of Financial Aid is seeking a Financial Aid Advisor. This is a full-time (1.00 FTE ), 12-month, professional faculty position.

The Financial Aid Advisor is a member of an advising team with primary responsibility to contribute to the administration of Federal Title IV, State, and Institutional financial aid programs and to counsel student and families regarding the financial aid process.

Manages a student case load for determining aid eligibility. Participates in recruitment initiatives and outreach programs. Assist with program management as needed with the supervisory staff.

Why OSU?

Working for Oregon State University is so much more than a job!

Oregon State University is a dynamic community of dreamers, doers, problem-solvers and change-makers. We don’t wait for challenges to present themselves — we seek them out and take them on. We welcome students, faculty and staff from every background and perspective into a community where everyone feels seen and heard. We have deep-rooted mindfulness for the natural world and all who depend on it, and together, we apply knowledge, tools and skills to build a better future for all.

FACTS :

• Top 1.4% university in the world

• More research funding than all public universities in Oregon combined

• 1 of 3 land, sea, space and sun grant universities in the U.S.

• 2 campuses, 11 colleges, 12 experiment stations, and Extension programs in all 36 counties

• 7 https://hr.oregonstate.edu/work-life/diversity-and-cultural-resources that offer education, celebration and belonging for everyone

• 100+ undergraduate degree programs, 80+ graduate degrees plus hundreds of minor options and certificates

• 35k+ students including more than 2.3k international students and 10k students of color

• 217k+ alumni worldwide

• For more interesting facts about OSU visit: https://oregonstate.edu/about

Locations:

Oregon State has a statewide presence with campuses in Corvallis and Bend, the OSU Portland Center and the Hatfield Marine Science Center on the Pacific Coast in Newport.

Oregon State’s beautiful, historic and state-of-the-art main campus is located in one of America’s best college towns. Corvallis is located close to the Pacific Ocean, the Cascade mountains and Oregon wine country. Nestled in the heart of the Willamette Valley, this beautiful city offers miles of mountain biking and hiking trails, a river perfect for boating or kayaking and an eclectic downtown featuring local cuisine, popular events and performances.

Total Rewards Package:

Oregon State University offers a https://hr.oregonstate.edu/benefits/prospective-employee with benefits eligible positions that is designed to meet the needs of employees and their families including:

• Medical, Dental, Vision and Basic Life. OSU pays 95% of premiums for you and your eligible dependents.

• Free confidential mental health and emotional support services, and counseling resources.

• Retirement savings paid by the university.

• A generous paid leave package, including holidays, vacation and sick leave.

• Tuition reduction benefits for you or your qualifying dependents at OSU or the additional six Oregon Public Universities.

• Robust Work Life programs including Dual Career assistance resources, flexible work arrangements, a Family Resource Center, Affinity Groups and an Employee Assistance Program.

• Optional lifestyle benefits such as pet, accident, and critical illness insurance, giving you peace of mind and the support you need to thrive in all aspects of your life.

Oregon State University is deeply committed to the principles of a Health Promoting University. This commitment drives a collaborative approach across OSU’s safety and well-being programs, reducing silos and coordinating efforts to enhance employee safety and well-being. By prioritizing resources that support the health of both employees and students, OSU fosters a culture of care and a healthier campus environment where everyone can thrive.

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Future and current OSU employees can use the https://hr.oregonstate.edu/benefits/new-employees/benefits-calculator to learn more about the full value of the benefits provided at OSU .

Key Responsibilities

55% PROCESSING FINANCIAL AID APPLICATIONS (FAFSA ) AND PROGRAM MANAGEMENT
Responsible for activities related to processing financial aid files. This work includes:

• Determining eligibility for Federal, State and institutional financial aid programs.
• Ensure accuracy and compliance when awarding and adjusting student financial aid on individual student files.
• Professional judgment to interpret regulations, policies and procedures and how they apply to financial need, budgets, or other items to determine needed changes appropriate to individual student aid packages.
• FAFSA application processing and reconciliation for verification, Federal reject codes, holds and/or unofficial results consistent with current financial aid regulations.
• Review individual student appeals to determine possible reinstatement of financial aid eligibility when student is out of Satisfactory Academic Progress Policy compliance.
• Working with computer supported systems for completing FAFSA applications/verification/requirements on-line.
• Contributing to writing policies and procedures to keep OSU operations compliant with Federal and State regulations.

Program management responsibilities may be assigned at the discretion of the Associate and/or Director. Programs including but not limited to: Pell Grant, Federal Loan Programs and Return to Title IV. This role monitors programs for compliance with Federal, State and Institutional regulations, policies and procedures.

40% COUNSELING AND CUSTOMER SERVICE

• Counsels students and families in understanding the financial aid process, funding options, costs and completing the FAFSA .
• Interprets complex financial aid requirements and regulations and communicates how those apply to individual student circumstances.
• Works with university services and other departments to assist students who need additional resources.
• Advises students, families, university personnel, community groups and agency personnel who inquire about financial aid programs and aid opportunities.

Customer service is an important part of this position. Service is provided in person (one-on-one counseling and front desk), by phone (advisors answer questions during phone counseling appointments and have phone shifts to answer general questions), electronically (via Zoom, Microsoft Teams, or other digital meeting applications), and in email communications. This is a fast-paced, multi-tasking environment that requires strong interpersonal skills and exceptional attention to detail.

5% OTHER RESPONSIBILITIES
Demonstrate ability to interpret and enforce compliance with institutional, state and federal regulations. Assists Director with various reports, special assignments, and other duties as assigned. Works evenings and weekends as needed. Makes decisions to a specific course of action including financial aid program expenditures.

What You Will Need

• Bachelor’s degree.
• One year of experience working in Higher Education.
• Strong written and oral communication skills with diverse communities.
• Ability to work with and counsel diverse students, parents and the community.
• Commitment to exceptional customer service.

This position is designated as a critical or security-sensitive position; therefore, the incumbent must successfully complete a criminal history check and be determined to be position qualified as per University Standard: 05-010 et seq. Incumbents are required to self-report convictions and those in youth programs may have additional criminal history checks every 24 months.

What We Would Like You to Have

• Fluent in a second language, preferably Spanish.
• Previous experience as a financial aid advisor or working in a Financial Aid office
• Banner Experience
• Current working knowledge of Title IV financial aid programs and regulations

Working Conditions / Work Schedule

Works evenings and weekends as needed.

Remote/Hybrid working arrangement may be possible as agreed on by the employee and supervisor.

Special Instructions to Applicants

When applying you will be required to attach the following electronic documents:

1) A resume/CV; and

2) A cover letter indicating how your qualifications and experience have prepared you for this position.

You will also be required to submit the names of at least three professional references, their e-mail addresses and telephone numbers as part of the application process.

For additional information please contact: Jordan Hall at Jordan.Hall@oreognstate.edu or 541-737-2241.

We are an Equal Opportunity Employer, including disability, protected veteran, and other protected status.

OSU will conduct a review of the National Sex Offender Public website prior to hire.

Starting salary within the salary range will be commensurate with skills, education, and experience.

OSU is a fair chance employer committed to inclusive hiring. We encourage applications from candidates who bring a wide range of lived experience including involvement with the justice system. This job has “critical or security-sensitive” responsibilities. If you are selected as a finalist, your initial job offer will be contingent upon the results of a job-related pre-employment check (such as a background check, motor vehicle history check, sexual misconduct reference check, etc.). Background check results do not automatically disqualify a candidate. Take a look at our https://hr.oregonstate.edu/careers/background-checks website including the https://hr.oregonstate.edu/careers/candidates section for more details. If you have questions or concerns about the pre-employment check, please contact OSU’s Employee and Labor Relations team at employee.relations@oregonstate.edu.

To apply, please visit: https://apptrkr.com/7233512

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