Care Manager Extender / CPSS -- Your Medicaid Navigation and Tailored Care Management Skills Matter Here (Full Time)

Bring your lived experience to a role where it truly makes a difference.

At Monarch, we believe in the power of connection, shared experience, and meaningful support. If you’re a Certified Peer Support Specialist (CPSS) in North Carolina who is passionate about helping others navigate their journey and achieve their goals, we invite you to join our Behavioral Health team as a Care Manager Extender.

Why This Role Matters

In this role, you’ll use your voice and experience to build trust, strengthen engagement, and support individuals as they make informed decisions about their care, services, and life path. You’ll be a key partner in helping people build confidence, develop skills, and connect to resources that support their success.

What You’ll Do

As a Care Manager Extender, you will:

• Conduct outreach, engagement, and follow-up with the individuals we support
• Partner closely with Care Managers to support person-centered goals and plans
• Help individuals strengthen skills related to:
  • Independent living (housing, finances, employment readiness)
  • Communication and relationship-building
  • Self-advocacy and boundary setting
  • Community connection and social supports
• Provide guidance on navigating systems and accessing resources
• Support individuals in preparing for conversations with employers, landlords, and service providers
• Assist with pre-crisis support and promote strategies that improve overall well-being and safety
• Encourage healthy lifestyle choices and support individuals managing chronic conditions

What We’re Looking For

To qualify, candidates must have:

• Must be at least 18 years of age
• High School Diploma or equivalent
• North Carolina Certified Peer Support Specialist (CPSS) credential
• At least 2 years of direct experience supporting individuals and navigating the Medicaid system
• At least 2 years of paid experience performing similar responsibilities
• Minimum of 1 year working directly with the Tailored Care Management eligible population

AND meet one of the following:

• Have lived experience with a behavioral health condition
  OR
• Be a parent/guardian of an individual with a behavioral health condition with at least 2 years of relevant experience
  (Note: parent/guardian cannot serve as an extender for their own family member)

Why Join Monarch?

We know that to best support others, our team members need to feel supported too. That’s why we offer:

• Employee Care Fund for unexpected financial hardships
• Medical, Dental, and Vision Insurance (full-time)
• Generous Paid Time Off + 10 paid holidays
• Eligibility for Student Loan Forgiveness Program
• Employee Development & Career Growth Opportunities
• Retirement Plan (full-time)
• Employee Referral Program
• Employee Assistance Program
• …and more!

Make an Impact

At Monarch, you’ll be part of a mission-driven team dedicated to empowering people to make informed choices about where they live, learn, work, and thrive. Your experience matters here—and your voice can help others move forward with confidence.

Apply today and help others take the next step in their journey.