Welcome Coordinator
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Company: Oak Street Health
Title: Welcome Coordinator
Location: 5050 Parkside Ave, #2, Philadelphia, PA 19131
Role Description:
Welcome Coordinators at Oak Street Health are the faces of our clinics, creating positive and lasting impressions on our patients and community members. They are the glue to our center operations, and help ensure a seamless, unmatched experience by performing high-touch tasks, such as scheduling, managing inbound and outbound phone calls, and performing daily administrative workflows, like mail and fax distribution.
Oak Street Health provides care to older adults and seniors, with a mission to rebuild healthcare as it should be. Successful Welcome Coordinators help create a welcoming and inclusive environment for our patients, and exhibit high levels of flexibility, empathy, and compassion. They are responsible for delivering excellent administrative assistance to our patients and guests every day.
Check out this pamphlet for a sneak peek into the life of an Oak Street Welcome Coordinator!
Core Responsibilities:
Welcoming patients and guests
Conducting visit check-in and assisting patients with required forms
Collecting co-pays
Updating patient information and making changes in electronic medical record platform
Scheduling/rescheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region on an infrequent basis
Other duties as assigned
What we’re looking for:
Required
Strong computer skills required and basic knowledge of Google and/or Microsoft Office Suite
Professional phone etiquette
Ability to multi-task and prioritize efficiently
Problem-solving skills, with the desire to gain knowledge and technical abilities to tackle daily challenges
US work authorization
Strongly preferred
Experience in customer service setting strongly preferred
Some college preferred
Other Skills
A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population of older adults
High level of integrity
Fluency in another language is not required, but is a plus when it comes to connecting with our diverse patient communities.
Anticipated Weekly Hours
40Time Type
Full timePay Range
The typical pay range for this role is:
$17.00 - $31.30This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Additional details about available benefits are provided during the application process and on Benefits Moments.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.