Club Servicing Representative
Who We Are
We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.
Why Work for the USTA?
We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!
Our Promise
To create an extraordinary customer experience every day by outperforming expectations and building championships both on & off the court.
The Role
Assist with on-site execution of Premier Clubs at the US Open:
- Work with Premier Club Team service any ad hoc requests of guests across the premier clubs
- Pick up and distribute client gifting to respective spaces throughout the NTC grounds
- Manage pick up and drop offs at NTC loading dock
- Assist with Private Events happening with the Club Spaces each day of the tournament
- Liaison between Premier Club Team and other departments on the grounds as instructed
Who You Are
- Previous similar experience in entertainment/sports/events is preferred
- Customer service experience preferred
- Professional demeanor, strong work ethic, positive attitude and ability to work as part of a team as well as independently
- Excellent organizational and time management skills, including strong attention to detail
- Exceptional written and verbal communication skills
- Ability to take and follow direction, remain calm and focused in a fast paced and sometimes stressful environment and problem solve
- Capable of lifting and carrying boxes up to 30 pounds
- Ability to handle sensitive matters with discretion