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The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.  

 

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

 

Here’s what you get as a full-time employee:



  • 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs


  • Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans


  • Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)


  • Optional dental, vision, and life insurance—at rates much lower than most private plans


  • Flexible spending accounts for added tax savings on health and dependent care


  • Employee discounts on things like gym memberships, electronics, and entertainment

 

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

 

Functional Title: CPS PAL Supervisor II 
Job Title: CPS PAL Supervisor II 
Agency: Dept of Family & Protectve Svc 
Department: Region 7 CPS Dir Del - PAL 
Posting Number: 16758 
Closing Date: 05/22/2026 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Range: $5,425.33 - $8,886.16 
Pay Frequency: Monthly
Salary Group: TEXAS-B-24 
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 70% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: WACO 
Job Location Address: 1711 HERRING AVE 
Other Locations: Austin 
MOS Codes: 0149,5805,5821,5822,5832,14N,14NX,183X,1N0X1,230X,311A,31D,351L,351M,35L,35M,42SX,43HX,4C0X1,4E0X1 
5IX,683X,68X,71SX,73A,783X,HM,INV,IS,ISS,IV,MST,NC,OAP12 
 
 




























Job Description:

CPS PAL Supervisor I

This position will be filled at a Supervisor I or II

The position supervises a unit of caseworkers responsible for providing child protective services. The position oversees the unit in accordance with Child Protective Services Handbook, Title III of the Texas Family Code and Minimum Standards of child placing agencies. The position interacts routinely with clients, judges, attorneys, children, school personnel and all other aspects of the community.

Essential Job Functions:

Plans and manages unit operations to achieve project goals and objectives for services delivery by monitoring caseloads, consulting with staff on case issues, approving leave, and holding unit meetings. Responsible for managing staff who are responsible for providing coordination between program staff and contractors; identifying and developing resources for Preparation for Adult Living youth; providing follow-up services to emancipated youth; providing consultation/education to staff, caregivers and community groups and for monitoring Preparation for Adult Living contract service delivery and coordinating contract management staff. The position interacts routinely with Texas Department of Family and Protective Services staff, representatives from various organizations, and the public. Selects, manages, and develops staff through review of performance data, conferences, training, and performance appraisal. Interprets program policy and procedures to unit staff, other agency staff, and the public. Evaluates unit performance through case readings, computer reports, and observation of unit operations to ensure unit compliance with policy, procedure, and service control requirements. Develops and maintains effective working relationships between Child Protective Services staff, Child Welfare boards, the public, legal, medical, educational, and other community resources. Performs other duties as assigned and required to maintain unit operations. Promotes, monitors, and ensures that respect is demonstrated for cultural diversity. Attends work regularly in accordance with agency leave policy.

Registrations, Licensure Requirements or Certifications:

N/A

Knowledge Skills Abilities:

Knowledge of agency policies and procedures. Skill in effective verbal and written communication. Skill in establishing and maintaining effective communication. Ability to operate a personal computer and use various software packages.

Initial Screening Criteria:

Child Protective Services Supervisor I:

Eighteen months of full-time experience in Child Protective Services* in Protective and Regulatory Services/Department of Human Services and completion of Phase I Child Protective Services Specialist Certification 

OR A bachelor’s degree from an accredited college or university, plus eighteen months of full-time experience in Child Protective Services* or child placement services** in a public social services agency and completion of Phase I Child Protective Services Specialist Certification

OR Currently employed as a Child Protective Services Supervisor I in Protective and Regulatory Services.


 


Child Protective Services Supervisor II: Completion of Phase I Child Protective Services Specialist Certification and completion of the Child Protective Services Supervisor Certification

OR Currently employed as a Child Protective Services Supervisor II in Protective and Regulatory Services

OR Currently employed in a Protective and Regulatory Services management position in the Child Protective Services program at a level above Child Protective Services Supervisor AND prior experience as Child Protective Services Supervisor in Protective and Regulatory Services.

Additional Information:

This position can be hired either as a Supervisor I or II.

 

 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files. 

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.