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Job Summary

Puget Sound Psychiatric Clinic is seeking a professional, attentive, and empathetic Live Chat Agent to provide real-time support to patients, families, and general website visitors. This role requires excellent written communication skills, strong attention to detail, and the ability to deliver accurate information while maintaining compassion and confidentiality in a mental healthcare setting.

Key Responsibilities

  • Provide timely and courteous responses to inquiries received through the clinic’s live chat platform.
  • Assist patients and visitors with questions about services, scheduling, and general clinic information.
  • Document chat interactions accurately and update internal records as needed.
  • Escalate urgent or clinical questions to the appropriate staff following established protocols.
  • Maintain a professional, calm, and supportive tone in all communications.
  • Follow HIPAA and privacy guidelines when handling sensitive patient information.
  • Coordinate with administrative and clinical teams to ensure accurate information is provided.

Qualifications

  • High school diploma or equivalent required; associate degree preferred.
  • Previous experience in live chat support, customer service, or administrative roles preferred.
  • Exceptional written communication skills with proper grammar and clarity.
  • Strong interpersonal skills and the ability to communicate with empathy.
  • Ability to multitask, manage time effectively, and stay organized in a remote setting.
  • Proficiency with chat software, CRM platforms, and basic computer applications.
  • Reliable internet connection and dedicated remote workspace required.
  • Familiarity with healthcare environments or mental health services is a plus.

Preferred Skills

  • Ability to remain calm and professional in sensitive or emotionally intense situations.
  • Strong problem-solving and critical-thinking skills.
  • Comfortable navigating FAQs, scripts, and systems while typing quickly and accurately.
  • Experience handling confidential information.
  • Self-motivated with the ability to work independently.

Compensation & Benefits

  • Competitive hourly pay
  • Flexible remote work schedule
  • Paid training
  • Health and wellness benefits
  • Paid time off and holiday pay
  • Opportunities for career advancement within the clinic