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Program Manager - Transitional Living Program/Maternity Group Home

Synergy Services, Inc.
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If you’re looking to do truly life-changing work, consider joining our team as a staff member or intern. Synergy Services employs compassionate individuals committed to strengthening people, families, and our community through prevention, crisis care, shelter, counseling, advocacy, and education. Explore our open position and apply online today. 

Position: Program Manager - Transitional Living Program
 
Program: Transitional Living Program/Maternity Group Home 
 
Status:  Full-Time, Hourly position

Description:
 
Transitional Living Program/Maternity Group Home (TLP/MGH) helps young people through a wide range of programs and services that help build resiliency and provide the necessary tools to help youth heal and grow into healthy, productive adults. Competitive pay offered including increased shift differentials.

Responsible for planning, scheduling, assigning, training and directing work of staff for the day to day operations of the Transitional Living Program.  Will address complaints and resolve problems of staff and clients as necessary. Responsible for interviewing, disciplining, appraising performance and rewarding the performance of assigned staff.  

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. 

Client Services

  • Models safe, respectful boundaries in accordance with Synergy Services, Inc. policies, procedures, and philosophies.
  • Directs the provision of treatment services for youth participating in the TLP program.  Provides one on one input to staff as needed.
  • Document client information in Client Progress Notes and files as needed. 
  • Responds to calls from program youth and handles office voice mail in a timely manner.
  • Coordinates resources and services for program youth as needed.
  • Responds to referrals calls for the program; conducts pre-placement interviews and intakes as appropriate.
  • Meets with youth from the program as necessary.
  • Budgets with program clients and dispenses monthly stipends.
  • Must possess broad knowledge of community resources.

Administrative

  • Assures adequate staffing levels occur by hiring programmatic staff. Performs annual appraisals and assists in salary review recommendations. Documents personnel issues as necessary. 
  • Ensures the program complies with contract and grant requirements (state of Missouri Children’s Division contract and FYSB Transitional Living Program and Maternity Group Home grants)
  • Completes grant reports, agency reports, monthly statistics and monthly billing.  
  • Assists with budgetary oversight for programmatic budget.
  • Participates in the on-call rotation for the Youth Campus.
  • Develops and implements plans for staff development and training of new employees, students and volunteers.  Assures that critical learning and experience has been received by the end of training.
  • Attends community youth oriented agency meetings as requested.
  • Performs agency, business and school related groups and presentations for agency and TLP program.
  • Initiates needed tasks for completion.
  • Accepts other cooperative duties as needed.
  • Maintains client confidentiality and professionalism.
  • Networks with community and other organizations for resources.
  • Facilitates and attends staff meetings.
  • Communicates consistently and regularly with Program Director, other agency and community staff.
  • Documents and follows all protocol per the Transitional Living SOP, completing all logs and paperwork required for the program.  Must be organized and have excellent follow through with paperwork and requirements.
  • Participation in Performance and Quality Improvement activity is required by each employee.
  • Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES 
Directly supervises and trains assigned employees as well as volunteers and work study workers in the TLP. Direct supervisory responsibilities include the scheduling, planning, assigning, and directing of work of assigned staff.  Addresses complaints and resolves problems of staff and clients as necessary. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsible for interviewing and hiring staff, appraising performance and rewarding and disciplining employees.

QUALIFICATIONS  
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE 
An advanced degree in social work or a comparable human service field and at least two years of direct care experience in human services; or a bachelor’s degree in social work or a comparable human service field and four years of direct care experience in human services.

LANGUAGE SKILLS 
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS 
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY 
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS 

The employee in this position must have Medical Technician certification, CPR/First Aid Certification, and have a valid Class E Drivers license.

OTHER SKILLS AND ABILITIES 
The employee must be able to use general office equipment, type and perform Data Entry/10 key, and have the ability to use computer software, including Windows, Word for Windows, and Access.

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Must be able to walk long distances, be able to withstand and work or adjust activities in varied weather conditions. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.

Must have ability to work a flexible schedule when needed/requested and meet all on-call rotation responsibilities.

WORK ENVIRONMENT  
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to fumes, airborne particles, or communicable diseases.  The employee is occasionally exposed to outside weather conditions.  The noise level in the work environment is usually moderate.  While performing the duties of this job, the employee may be exposed to the risk of violence and secondary trauma.

Non-Discrimination:
Synergy Services is an EEO employer.  We firmly support the principle and philosophy of equal employment for all individuals, regardless of age, race/ethnicity, religious creed, ancestry, color, sex, disability (including pregnancy), national origin, marital status, political belief, sexual orientation, gender identity, gender expression, genetic testing and screening information, covered veteran status or any other protected category pursuant to applicable federal, state or local laws.
 
Benefits:
All full-time positions are eligible for generous benefit package including medical, dental, vision, life and disability insurance, PTO, paid holidays and a 401K Plan with Employer Match. Some regular part-time positions are eligible for partial benefits. 

Synergy Services is committed to fostering, cultivating, and preserving a culture of belonging and representation. We feel our staff, interns, and volunteers are among our most valuable assets. We embrace and encourage the differences in life experiences, knowledge, self-expression and unique capabilities that our staff, interns and volunteers bring to their work at Synergy. These aspects strengthen our agency, community, and our work with clients.