Enrollment & Match Specialist

     Big Brothers Big Sisters of the Triangle-Enrollment & Match Specialist

THE ORGANIZATION

For 25 years, Big Brothers Big Sisters of the Triangle (BBBST) has been Eastern North Carolina's premier mentoring organization, defending the potential of the future leaders of our community by matching youth (Littles) with committed adult mentors (Bigs). Each time BBBST pairs a child with a role model, we start something incredible: a one-to-one relationship built on trust and friendship that can blossom into a future of unlimited potential. We believe that all youth have the ability to overcome obstacles, and we advocate for them to explore the endless possibilities of what they can accomplish. We create mentoring relationships that ignite the power, promise of youth, and develop a village of support that helps maximize the likelihood that a Big Brothers Big Sisters relationship will thrive.

THE POSITION

Position Overview: This role is ideal for someone passionate about making a difference in the lives of children and their families.

Essential to the BBBS brand, the primary function of this position is to ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBS standards and practices. A high-level customer service, focusing on volunteer options and child safety, is to be demonstrated throughout the volunteer and child enrollment and matching process.

Performance Measures: The successful incumbent will produce positive outcomes in the following areas: volunteer yield and processing time; youth yield, youth/parent processing time, customer satisfaction, and match retention.

Passion for the Mission: The Enrollment & Match Specialist will embrace and embody the mission of Big Brothers Big Sisters of the Triangle and its commitment to empowering and inspiring every young person to reach their full potential. They will flourish in a mission-driven environment, working at a local affiliate agency of a national organization while continually innovating to help expand the reach of the BBBST.

COMMITMENT TO YOUTH

It’s not enough to simply state our values—we must act with purpose and persistence to create meaningful change. To support the growth and success of all young people, we are committed to ensuring that every child has access to strong, supportive mentoring relationships. Across our organization, we are actively working to build a culture where everyone feels respected, valued, and supported. This commitment is reflected in our hiring practices, organizational policies, day-to-day operations, and the ways we engage with families, mentors, donors, and community partners. The Enrollment & Match Specialist will play a key role in upholding and advancing this commitment in all aspects of their work.

ESSENTIAL DUTIES AND RESPONSIBILITIES (IN PRIORITY ORDER)

Assess volunteer “fit” to BBBST. Conduct volunteer enrollments, including orientations, interviews, and completion of any other enrollment processes. Assess the necessity of home visits and complete as indicated. Review and follow-up on references as necessary to gain additional data to complete the assessment process.

Conduct client enrollments including parent/child interviews as needed, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed. Determine matches and facilitate match meetings. Accommodate volunteer and family schedules.

Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children, and their families.

Conduct volunteer and client reassessments/updates as indicated.

Identify and eliminate any barriers interfering with the completion of the enrollment process. Review all enrollment information and assessments and make recommendations for participation in the program based on this information.

Assess and apply factors contributing to successful match.

Effectively align volunteer interests and qualifications with service options of agency. High degree of collaboration with other service delivery staff to ensure smooth transition among functions.

Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer.

Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize, and analyze data.

Willingness to be cross trained in all program roles to assist when needed.

Participate in preparation, execution, and promotion of agency-wide fundraising events (including but not limited to: Bowl for Kids’ Sake & Annual Gala)

Other duties as assigned.

QUALIFICATIONS

REQUIRED

• Minimum of a bachelor’s degree in social services, human resources, or related field.
• Proficiency in Microsoft Office; including Word, Outlook, and Excel.
• Oral and written communication skills reflect solid customer service.
• Excellent relational assessment skill.
• Ability to relate well to multicultural environments and populations.
• Ability to effectively collaborate with other volunteer match staff.
• Ability to focus on details and use time effectively.
• Ability to collect meaningful data and draw solid conclusions.
• High-level interviewing skills.
• Applicants must be able to commute to the BBBST office located in Morrisville, NC.

PREFERRED

• Practice active and attentive listening skills to verify understanding.
• Demonstrate good and ethical judgment in routine, day-to-day decisions.
• Able to build strong working relationships with internal and external customers.
• Gather appropriate data and diagnose a situation before acting.
• Align your own work objectives with the organization’s strategic plan or objectives.
• Able to seek out and work effectively with others who have diverse perspectives, talents, backgrounds, and/or styles.
• In accordance with BBBST commitment to access, voice, and belonging, applicants who are bilingual in Spanish are strongly encouraged to apply.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Big Brothers Big Sisters of the Triangle to provide equal employment opportunities to all candidates and all employees without regard to race; color; religion; national origin; sex (including same sex); pregnancy, childbirth, or related medical conditions; age; genetic information; disability; citizenship status; military status; veteran status; or any other category protected by law.

AMERICANS WITH DISABILITIES ACT

Employees must be able to perform all essential job functions, with or without reasonable accommodation.

TO APPLY

Email a cover letter, resume, and contact for 3 references as one pdf or word document to info@bbbstri.org: with “Enrollment & Match Specialist” as the email’s title.