Health Care Assistant

The Health Care Assistant (HCA) serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information.  The HCA is responsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and provide patient education.   

Who You Are:

• Passionate about reproductive health care & justice
• Enjoy working in a non-stop fast paced environment
• Believes that sexual health is essential to every person’s overall health, well-being, and happiness
• Believes in providing non-judgmental care to our transgender & gender-diverse patients
• Experience working across a diverse service area
• Excited about making patients the priority

What You'll Do:

• Maintains accurate and complete documentation including charts, logs, etc.  
• Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues. 
• Verify and interpret insurance coverage and benefits both electronically and over the phone.  
• Assist clinician in making patient referrals and documenting appointments scheduled in patient chart. 
• Provides telephone coverage for incoming calls, assists with requests for center appointments as applicable and other calls requesting information.  
• Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance. 
• Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department. 
• Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner. 
• Follows Health Center procedures for the processing and provision of OTC and prescription medications and birth control supplies. 
• Assists in assuring the Health Center remains in working order by maintaining an adequate stock of supplies.  
• Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system. 
• Works as a team member to meet or exceed center productivity and customer satisfaction goals. 
• Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills. 

Schedule:

This is a full-time opportunity, working 35-39 hours/week.

Monday: 7:45 AM - 4:00 PM

Tuesday: 8:45 AM - 5:00 PM

Wednesday: 8:45 AM - 4:00 PM

Thursday: 8:45 AM - 5:00 PM

Friday: 7:45 AM - 2:00 PM

All staff are expected to remain at the health center until all patients are checked out, documentation is completed, and the health center is cleaned.

What You Get:

Full benefits: medical, dental,  and vision 

Health Reimbursement Account 

403B Retirement Plan with matched contributions 

Paid Time Off 

Holiday Pay 

Employee Assistance Program 

Compensation:

All HCA's start at a non-negotiable $22.50 an hour, and are eligible for periodic pay-increases based on tenure and skill check-offs.  

PPSAT's compensation philosophy is based in equity and transparency. The HCA Tier Program intends to maintain and promote internal equity, transparency, and skill growth.