Programs and Volunteer Manager

Job Summary:

The Programs and Volunteer Manager is charged with managing the development of a broad base of community volunteers, who actively support the Food Bank of Northern Indiana’s mission of creating a hunger-free community, In addition to managing all programs for the Food Bank, this position is tasked with helping to  generate avenues of additional revenue while helping to improve organizational relevance and sustainability.

Essential Duties and Responsibilities:

1. Create, develop, evaluate, and promote a volunteer utilization program from a diverse pool of active volunteers from the communities in the Food Bank’s six-county service area, including but not limited to: individuals, businesses, faith-based groups, civic groups, academic interns and governmental agency referrals.
2. Pro-actively recruit, cultivate, and evaluate volunteers to ensure that the Food Bank is a volunteer site of choice in the community.
3. Foster relationships with current volunteers for continued partnership and work with key staff to develop volunteers into donors.
4. Represent Food Bank at volunteer recruitment fairs, Chamber of Commerce, community events, and Food Bank of Northern Indiana special events.
5. Create materials related to the volunteer management program.
6. Refresh current and develop new volunteer activities for Food Bank volunteers.
7. Research and implement best practices for volunteer management.
8. Maintain awareness relative to the field.
9. Assist Agency Relations Director in helping Food Bank partner agencies develop and implement effective volunteer management programs.
10. Participate in strategic planning and implementation for the Food Bank of Northern Indiana.
11. Engage in financial resource development by actively seeking, soliciting and securing program resources through volunteer contacts and relationships.
12. Engage in organization capacity-building activities.
13. Adhere to Feeding America and Food Bank regulations and guidelines (e.g. food safety)
14. Utilize multiple software applications for program record keeping and data entry.
15. Assist other departments with activities, providing volunteers and participating as needed (e.g. events).
16. Provide excellent customer service to all potential donors, visitors, clients, and stakeholders.

Ensure the development, implementation and financial health of organizational programs, including but not limited to: Food 4 Kids Backpack Program, Mobile Food Distributions, Senior Nutrition Program, SNAP, and others as appropriate