Director of Resident Services

General Summary 

Provide strategic leadership in the development, implementation, and oversight of comprehensive support services and resident engagement programs that enhance quality of life and meet the diverse needs of all residents.

ESSENTIAL JOB FUNCTIONS

Provide oversight of, and conduct initial and annual resident assessments (i.e., evaluation of social, psychological, cognitive, and physical needs). Supervise the development and implementation of individual service plans/case management services resulting from assessment findings.  

Provide supportive counseling as needed to both residents and families, referring to outside community resources as appropriate

Oversee and conduct care coordination for residents needing assistance to procure and facilitate care with outside providers, agencies,  and medical facilities

Support Resident Service staff to work closely with other departments (e.g., Compliance, Accounting, Maintenance) to address any issues that may put a resident’s tenancy at risk and other activities that directly impact residents. 

Identify and provide or arrange for staff training needs; updated certifications and required skill sets

Prepare and monitor the yearly Resident Services budget in conjunction with the Executive Director

Collaborate with Fund Development to write grants for resident services and programs

Ensure all at-risk tenants’ issues are identified, addressed, monitored and reported to the outside agencies as required. 

Develop, lead and implement behavioral health and fitness and wellness initiatives in collaboration with the Director of Health and Agining Programs

Utilize RSD Salesforce reports to monitor resident services staff activity reporting (e.g., care coordination, resident notes, encounters, assessments)

 

OTHER DUTIES AND RESPONSIBILITIES

Individual will be expected to carry a small caseload and provide care coordination in addition to management and supervisory duties

Participate in community committees, conferences, and events that advocate for older adults and affordable housing

Assess and recommend new opportunities for introduction and integration into 2Life Communities

Actively participate in 2Life task forces and committees

KNOWLEDGE, SKILLS & ABILITIES

Master’s degree in Social Work or Mental Health Counseling, LICSW or LMHC licensure, and at least five years of post-master’s experience; or an equivalent combination of relevant education and experience preferred

Diverse individuals or individuals who are bilingual a plus

Progressive clinical, supervisory, and administrative experience working with vulnerable populations; preferably with experience with care coordination, for older adults 

Able to travel to all 2Life campuses for meetings and training 

SUPERVISORY RESPONSIBILITY

Direct supervisory responsibilities for all Resident Service staff 

Supervise social work interns and interns from other fields, if necessary