Inbound Sales Specialist

Inbound Sales Specialist

Full-Time, Remote

Salary Range: $60,000 - $80,000 with Bonus Potential

Looking for a mission-driven career in behavioral health business development that provides a deep sense of fulfillment and purpose?

Join us in reversing the trends of adolescent anxiety, depression, and suicide while helping families in crisis find expert behavioral health support!

The Inbound Sales Specialist is responsible for driving referral growth and new business development across the DC Metro region for a full continuum of mental health care services, including clinics, residential programs, and virtual IOP. This role centers on high‑volume outreach, relationship building, and strategic marketing to expand Embark’s referral network and support admissions goals.

The specialist will cultivate new referral partnerships through cold calls, emails, social media, and professional networking, while collaborating closely with the DC Metro Directors of Clinical Partnership team to coordinate qualified meetings and support territory growth. Success in this role requires consistent lead generation, strong communication of Embark’s mission and services, and active participation in events, trainings, and team meetings.

Responsibilities

Referral Development & Outreach

• Generate new referral partners across hospitals, mental health providers, treatment centers, schools, and community organizations.
• Build and maintain a strong network of strategic partnerships to support program enrollment goals.
• Conduct 150–200 weekly cold calls (30–40 per day) and meet weekly email outreach targets.
• Produce 10–20 qualified leads per month and maintain a consistent pipeline of prospective partners.
• Discover new referral partners through internet research and social media; producing weekly social media postings.
• Engage target referral sources as outlined in the marketing plan.
• Establish yourself as the community’s trusted mental health placement expert.
• Meet or exceed all outreach, lead generation, and admissions‑related goals and metrics.
• Record all outreach activity and metrics in Salesforce and maintain accurate CRM documentation.

Collaboration, Networking & Brand Representation

• Partner closely with the DC Metro DCP team to generate new business, coordinating meetings with qualified referral partners and supporting territory growth.
• Collaborate with admissions and referral partners to meet quarterly client admission goals.
• Represent the organization at conferences, industry events, and site visits to expand referral networks and stay current on behavioral health trends.
• Communicate the organization’s mission, services, levels of care, and admissions process clearly and consistently to prospective partners.
• Support brand messaging and program marketing initiatives.
• Own and maintain collaborative relationships with internal and external community stakeholders.
• Participate in weekly DCP and team meetings with a high level of engagement and professional presence to align strategy and maintain strong internal communication.

Strategic Planning & Reporting

• Develop and maintain strategic outreach plans and program launch plans aligned with organizational goals.
• Monitor and evaluate weekly high‑impact activities, marketing plans, leads, and admissions during 1:1 sessions with the Regional Director of Clinical Partnerships.
• Adjust outreach strategies based on performance insights, market needs, and organizational priorities.

Training & Professional Development

• Attend virtual training sessions on sales, marketing, customer service, and Salesforce.
• Participate in daily, weekly, and monthly marketing and admissions calls (camera on).
• Engage in ongoing professional development to strengthen outreach, communication, and relationship‑building skills.

Qualifications

• Valid driver’s license, eligible motor vehicle record, auto registration and insurance.
• Minimum of 1 year experience in mental health, sales, or business development.
• Education and Experience Requirements: A Bachelor’s degree or higher, with 0-1 year in business development or sales in the Behavioral or Mental Health industry, or related.
• Organization & Planning: Prioritizes tasks effectively, avoids last-minute decisions, and focuses on team goals.
• Results-Oriented: Demonstrates a proven track record of success. Drives measurable outcomes, evaluates strategies for effectiveness, and commits to personal and professional growth.
• Interpersonal Skills: Builds trust, adapts communication styles, and fosters mutually beneficial relationships, and must have exceptional communication and active listening skills. Prioritizes client and colleague perspectives, aligns with the organization’s core values, and establishes trust within the community.
• Judgment: Demonstrates professional judgment and analyzes opportunities for strategic decision-making.

Working conditions: The position regularly requires interaction with program staff when on site and virtually with Regional Director of Clinical Partnerships and other colleagues.

Travel Requirements: at a minimum, be willing to travel at least twice per month. 

Benefits

Benefits Summary

We offer a comprehensive and competitive benefits package designed to support the health, financial security, and overall well‑being of our employees and their families. Eligible employees have access to:

Health & Wellness

• Medical, dental, and vision insurance with multiple plan options to fit your needs, and open access or in-network opportunities.
• Voluntary Ancillary Insurance Options including hospital indemnity, accident and critical illness plans
• Employer‑paid basic life and long-term disability insurance
• Employee Assistance Program (EAP) offering confidential counseling, wellness resources, and access to legal and financial professionals
• Access to wellness programs, including mental health support and preventive care tools

Time Off & Leave Programs

• Paid Time Off (PTO) and paid company holidays.  We do not separate sick leave or vacation leave, unless required by law.  Generally, we have full-time, eligible PTO packages that begin at 10 days per year (accrual based.)
• Family, medical, and parental leave benefits compliant with state and federal laws (including CFRA, PFL, HFWA, OFLA and other related programs)
• Bereavement leave and other workplace flexibility where applicable

Financial & Retirement Benefits

• 401(k) retirement plan with company contributions after one year of full-time employment.
• Pre‑tax savings options including FSA and HSA accounts

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