Family Support Worker

Position Summary 

This position provides direct service through managing a caseload of 20-25 participants, coaching them to achieve their parenting and child development goals while helping eliminate barriers. 

Essential Functions 

Maintain a caseload of 20-25 participants and assist them in achieving their parenting and child development goals while removing barriers. Maintain a minimum of twice a month in person contacts with the participants for an average of 44 appointments per month lasting 25 minutes minimum and document case notes. Record participant progress towards goals in all required databases and program documents within 7 days of contact. Conduct screenings and assessments based on program requirements. Provide internal and external referral services. Maintain working knowledge of SMCS programs to successfully navigate connections through the family-centered care model and provide outreach to community and families. Adhere to agency policy, procedures, and the professional code of ethics. Participate in relevant training opportunities for professional growth and development. Participate and contribute to regular staff meetings and supervisory sessions. Satisfactorily complete any other special assignments as requested by the supervisor.  

Knowledge, Skills, and Abilities 

Evidence of high levels of motivation, initiative, perseverance, and independent judgment. Ability to work in a variety of settings with culturally diverse families and communities. Proven ability to establish and maintain ongoing professional relationships with program participants, team members, and partner agencies. The ability to support individuals and families through crises toward self-sufficiency. Ability to motivate others to achieve their goals, experience with strength-based assessment, the family coaching model, and trauma informed approach. A strong sense of respect for confidentiality involving participants and fellow employees. Excellent technology skills, knowledge and proficiency in Microsoft Office. Ability to troubleshoot and solve problems logically and methodically. Excellent organizational skills and attention to detail. Ability to work well independently or in a group and excellent time management skills. Strong teamwork and interpersonal skills.  

Working Conditions and Physical Requirements 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee may occasionally lift or move up to 25 pounds. Specific vision abilities required by the job insurance, close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

Education and Minimum Qualifications 

One-year related service experience. Proficiency in Microsoft Office Suite. 

Preferred Experience and Qualifications 

Bachelor’s degree in social work, Early Childhood, or a related field. Spanish fluency encouraged, but not required