SDOH Referrals Supervisor

Reports To: Director of Community Engagement Operations

Job Summary

The SDOH and Referrals Supervisor leads a dedicated team of support staff focused on addressing the Social Determinants of Health (SDOH). This role is responsible for overseeing the end-to-end referral process—from identifying patient needs within the Electronic Health Record (EHR) to ensuring successful connection with community resources. You will balance clinical operational efficiency with a high-empathy approach to patient advocacy.

Key Responsibilities

1. Team Leadership & Supervision

Direct Oversight: Supervise a team of SDOH support staff, providing daily guidance, training, and performance evaluations.

Workflow Management: Assign and monitor the volume of referrals generated in the EHR to ensure timely outreach, follow-up and resolution. 

Quality Assurance: Conduct regular audits of patient files to ensure documentation is accurate, culturally competent, and meets Bigheart Health’s standards.

2. Referral & EHR Operations

System Mastery: Monitor the EHR referral queue for incoming SDOH needs (housing, food, utilities, etc.).

Process Improvement: Identify bottlenecks in the referral lifecycle and implement solutions to improve the "closed-loop" referral rate.

Data Reporting: Track key performance indicators (KPIs) such as successful placement rates, turnaround times, and patient engagement levels.

3. Community & Network Engagement

Resource Vetting: Maintain and expand a robust database of Chicago-based community partners (CBOs), including food pantries, LIHEAP providers, and housing authorities.

Stakeholder Liaison: Act as the primary point of contact for external agencies to streamline the referral pipeline for Bigheart Health patients.

Required Qualifications

Education: Preferred Bachelor’s Degree in Social Work (BSW), Public Health (MPH), Healthcare Administration, or a related field.

Experience: Preferred experience in healthcare referrals, case management, or community health.

Technical Skills: Proficiency with EHR systems or willing to learn(e.g., Epic, Athena, or eClinicalWorks) and Google Suite.

Local Knowledge: Familiarity with the Chicago social service landscape and the challenges facing urban patient populations.

Preferred Skills

Experience with "closed-loop" referral platforms and willing to research to expand resource database (e.g., Aunt Bertha/Findhelp, NowPow).

Why Join Bigheart Health?

Location: Work in our modern office at State and Grand, easily accessible by the Red Line and multiple CTA bus routes.

Impact: Lead a team that directly removes the barriers preventing patients from living their healthiest lives.