Community Engagement Specialist

The Community Engagement Specialist / Patient Health Advocate serves as the primary bridge between the healthcare organization and the community it serves. You will be responsible for building strategic partnerships, educating the public on available resources, and ensuring that patients have the support they need to navigate complex medical systems. Your goal is to increase healthcare access and promote health equity.

Acting as a vital liaison for Bigheart Health, the Community Engagement Specialist / Patient Advocate represents the organization, the patient's insurance plan, and the State of Illinois to simplify the healthcare experience. This role is dedicated to guiding patients through complex medical systems, ensuring the seamless delivery of preventative care, and bridging the gap between clinical needs and essential social determinants of health—including housing, food security, and utility assistance."

Integrated Advocacy: Serve as a formal representative for Bigheart Health and state/insurance partners to help patients navigate complex healthcare networks.

Preventative Care Coordination: Proactively reach out to patients to ensure they are connected with and attending necessary preventative screenings and medical appointments.

Holistic Support (SDOH): Identify and mitigate non-clinical barriers to health by connecting patients with critical community resources, such as:

Housing & Shelter: Navigating local housing programs.

Nutritional Support: Connecting patients to food pantries and SNAP benefits.

Financial/Utility Assistance: Assisting with applications for LIHEAP or other electricity and heating assistance programs.

• Work in a contact center on an outbound dialer reaching out to patients
• Assist patients with accessing their telehealth visits
• Assist patients with downloading the BigHeart App and joining Communities

This is an in-office position located in downtown Chicago, Il.