Member Specialist
Membership Specialist
Location: Los Altos, California
Pay Range: $19.20 – $20.00 per hour
Employment Type: Part-Time & Full-Time (Non-Exempt)
Reports To: General Manager
About Power4 Pilates
At Power4 Pilates, we’re more than a studio — we’re a community dedicated to helping individuals build strength, confidence, and long-term wellness. Through group classes and private sessions, we combine the principles of classical Pilates with a science-based approach to achieve results.
Our team is passionate about creating an inclusive, supportive environment where every member feels welcomed and empowered. We value collaboration, professional growth, and delivering meaningful client experiences that make a lasting impact.
Position Overview
The Membership Specialist serves as the first point of contact for prospective and current members and plays a key role in delivering a welcoming, high-quality studio experience. This position blends front desk operations with customer service and light sales responsibilities.
The ideal candidate is personable, detail-oriented, and passionate about health and wellness, with a strong ability to build relationships and guide members toward services that support their goals.
Schedule Requirements
Part-time hours based on studio needs
Must be available to work evenings and weekends
Key Responsibilities
Greet members and guests in a professional, friendly, and welcoming manner
Assist with class bookings, memberships, retail purchases, and account inquiries
Answer phone calls, emails, and text communications promptly and professionally
Present and explain membership options, promotions, and studio services
Facilitate new member onboarding, including completing membership agreements
Maintain accurate client records and handle basic administrative tasks
Support daily studio operations, including organization and light cleaning duties
Collaborate with instructors and management to ensure a seamless client experience
Communicate client feedback, concerns, or escalations to management in a timely manner
Participate in studio events, promotions, and community outreach efforts
Qualifications
Minimum 1 year of customer service experience preferred
Strong communication and interpersonal skills
Professional, positive attitude with a passion for health, fitness, or wellness
Ability to multitask and stay organized in a fast-paced environment
Comfortable working independently and as part of a team
Basic computer and scheduling system proficiency required
Prior experience in fitness, retail, or hospitality is a plus
Work Environment & Physical Requirements
Primarily an in-studio role with frequent standing, walking, and client interaction
Ability to lift and move up to 25 pounds occasionally
Fast-paced environment requiring attentiveness and responsiveness throughout shifts
Compensation & Benefits
Hourly pay range: $19.20 – $20.00 (based on experience and qualifications)
Eligible for benefits in accordance with company policy, which may include:
401(k) with employer matching
Medical health coverage
Equal Employment Opportunity Statement
Power4 Pilates is an equal opportunity employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, religion, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, military or veteran status, or any other protected characteristic under California or federal law.
How to Apply
Please submit your resume and a brief introduction to:
jennifer@power4pilates.com
Subject Line: Membership Specialist Application – First & Last Name