Customer Inquiry Support Specialist

About the Role - The Customer Inquiry Support Specialist provides front-line customer service for Child Support services by responding to phone and walk-in inquiries and assisting clients with case establishment, enforcement, and modification. Researches and explains case status, enters and updates case data, processes required documentation, and communicates with clients, staff, and external agencies to support case activities. Ensures accurate records, addresses client concerns, and directs matters to appropriate departments or supervisors when needed.

Our Vision: 
We envision a sustainable and inclusive community where everyone has equal opportunities to thrive and prosper, driven by collaboration and innovation.

Our Mission:
Mahoning County provides responsive and dynamic services in pursuit of a thriving and equitable community for all who work, live, and visit.

Our Core Values:
Integrity | Accountability | Collaboration | Loyalty | Respect | Excellence | Diversity

Key Responsibilities

• Receive and respond to inquiries and requests for information from both phone and walk-in clients in a prompt and professional manner. 
• Answer inquiries by researching, investigating, and interpreting the status of the child support cases; take appropriate action to answer questions and provide information requested; assist clients with established cases. 
• Accept complaints over the phone and from walk-in clients regarding Child Support activities; determine specific action needed in various program areas in an attempt for resolution or seek Supervisor’s assistance when necessary.
• Notify appropriate department of client in the agency for a hearing and/or appointment.
• Communicate with clients, the public and other governmental and non-governmental agencies via telephone, e-mail, or written correspondence to obtain pertinent data necessary in order to properly service cases; refer cases to appropriate agency department for further action.
•  Provide front-line customer service to potential or current clients who wish to establish, enforce, or modify their child support case, including services to custodial and non-custodial parents, department staff, attorneys, employers, and others acting on behalf of families and children.
•  Enter case data onto from source documents, update addresses and employment. Process printout requests. 
• Properly complete all federally mandated and routine forms; scan documents and maintain daily spreadsheet. 
• Responsible for accessing the Ohio Department of Human Services (ODHS) Inner Web on a daily basis to obtain and maintain current knowledge through resources and training tools available.
•  Educate clients on processes and procedures; direct to available programs, services, and resources; educate on the use of the web portal. 

Qualifications

High school diploma or general education degree (GED). One (1) year general office experience and/or training or equivalent combination of education and experience. Valid driver’s license with an acceptable driving record. Must have access to and use own transportation.

Why Work for Mahoning County?

Mahoning County offers more than a job — it’s a values-driven workplace where your growth is supported, your contributions matter, and your career helps move our community forward.

• Access a comprehensive benefits package with multiple options tailored to your needs, featuring:
  •  Healthcare plans day 1 through Medical Mutual of Ohio
  • Dental, Vision, and Supplemental Insurance Options
  • County-paid Life Insurance
  • Flexible Spending Accounts
  • OPERS Pension and Deferred Compensation Retirement Plan
  • Generous paid time off—including vacation, sick, and personal days
  • Tuition Reimbursement Program
  • Access to a robust Employee Assistance Program
• Lead transformative initiatives in public service that directly impact the community’s growth and well-being.
• Collaborate with a committed team of professionals and diverse community stakeholders.
• Play a key role in shaping policy, driving economic development, and enhancing quality of life.
• 13 paid holidays annually
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How to Apply:
Complete a Mahoning County Application located at: www.mahoningcountyoh.gov and submit along with a cover letter, resume, and references via email to: jobpostings@mahoningcountyoh.gov. Application information can also be submitted in person at: 

Board of Mahoning County Commissioners

Attn: Human Resources Department

21 West Boardman Street, Suite 300

Youngstown, OH  44503

All application information must be submitted by the close of business on Tuesday, March 24, 2026. 

Apply now to lead impactful programs that shape the future of Mahoning County!

This is a bargaining unit position.