Fitness Program Manager II

We’re looking for a hands-on Fitness Program Manager II to lead two corporate fitness locations in DC. This role is a great fit if you:

Enjoy leading and developing staff in an active, high-energy environment

Excel at communication, relationship management, and problem-solving

Want a stable schedule: Monday–Friday, 6:00am–9:00pm (no weekends or holidays)

Value metro-accessible locations and a professional client setting

Job Description

Key Accountabilities

Carries out supervisory responsibilities in accordance with HealthFitness policies, procedures and applicable laws including recruiting, orienting, training, evaluating, developing, and planning the succession of associates.  Plans, assigns, and directs work assignments to ensure staff remain challenged and productivity is maximized; provides training and development opportunities to promote and encourage career growth.

Ensures all staff is properly trained and hold appropriate certifications necessary for safe and effective program delivery; provides continuous feedback and coaching to all program staff to ensure quality of all programs and services being delivered. Conducts formal performance appraisals on an annual basis and initiates formal corrective action process when warranted.

Leads regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives, and status.

Submits employment forms, payroll records and billing worksheets accurately and according to contract provisions and HealthFitness policies.

Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.

Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives. 

Prepares and manages operating budget.  Ensures expenditures are made in accordance with applicable policies and procedures.

Manages the development of outcomes focused programs to meet client objectives; interfaces with client company management and peripheral departments as appropriate to assess client needs and identify HealthFitness programming solutions.

Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives.

Directs the implementation of fitness center based individual and group fitness programs, health education activities, motivational programs and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate. General oversight and management of Fitness Center(s) operations.

Manages all fitness center program activities in accordance with HealthFitness operational, quality, safety, and service standards.

Designs and develops outcomes focused programs and interventions including data collection and evaluation process; delivers personalized services and other programs to participants as applicable.

Coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate.

Maintains accurate records and ensures confidentiality of data collected during health assessment and health promotion/membership activities in accordance with HealthFitness requirements, including if applicable file transfer, processes, collaborating with related suppliers and/or storage.

Other duties as needed/assigned.

Minimum Requirements

Bachelor’s Degree in Exercise Science, Health Promotion, Kinesiology, or related discipline required; 3+ years fitness center operations experience.

Minimum of 2 years of prior supervisory experience.

Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date. (Note: certification must have an in-person component and not 100% online/OSHA compliant).

Industry recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT or NETA, if not current must obtain within 90 days of hire.

Strong leadership, team management, interpersonal and customer service skills including the ability to motivate others.

Ability to effectively organize and prioritize work demands

Computer proficiency in MS Office including at minimum Word, Excel and Outlook.

Proficiency in fitness assessment and exercise prescription.