Homeless Outreach Specialist

JOB SUMMARY: 

The Homeless Outreach Specialist is responsible for conducting field-based outreach to individuals experiencing homelessness in predetermined community areas. The specialist will identify and engage potential clients, complete program enrollments, and obtain required authorizations for services.

DUTIES/RESPONSIBILITIES: 

• Plan outreach routes, review referrals, and coordinate tasks with the Outreach Program Manager.
• Complete daily data entries, finalize notes, upload documentation, and submit authorization requests for services.
• Conduct in-person outreach in areas where individuals experiencing homelessness reside, including encampments, parks, business corridors, shelters, and other community locations.
• Engage clients using trauma-informed, person-centered, and culturally responsive approaches.
• Assess client needs and provide education regarding available resources, including housing, case management, behavioral health, medical services, and benefits enrollment.
• Enroll eligible individuals into programs and services by completing intake forms and obtaining required signed authorizations (ROI/consent forms).
• Communicate with case management, housing navigation, health, and social service teams to support seamless service linkage.
• Respond to internal referrals and partner agency outreach requests.
• Monitor community trends and provide updated information about new or shifting encampments.
• Perform other duties as assigned.

REQUIREMENTS:

• High school diploma or equivalent.
• At least twelve months of experience in a healthcare or similar setting required.
• Valid driver’s license, automobile insurance, and reliable transportation.
• Experience working with vulnerable or underserved populations.
• Experience in outreach, social services, case management, or related fields.
• Associate or bachelor’s degree preferred.
• Bilingual in English/Spanish preferred.

SKILLS & COMPETENCIES:

• Strong interpersonal, communication, and de-escalation skills.
• Strong organizational skills with attention to accuracy and documentation timelines.
• Knowledge of trauma-informed care, harm reduction, and motivational interviewing practices.
• Demonstrated professionalism, reliability, and collaboration.
• Familiar and comfortable with street outreach and homeless population interactions.

TRAVEL:

• Staff will travel within the San Diego region as needed. Mileage reimbursement for the use of your vehicle is at a standard possession of valid driver’s license and proof of state required auto liability insurance.

PHYSICAL REQUIREMENTS:  

• Prolonged periods sitting at a desk and working on a computer. 
• Frequent walking, standing, and travel to outdoor environments in varying weather conditions.
• Must be able to lift up to 25 pounds at times.