Benefit Processor Associate

WHO WE ARE:

In the Pension Services Division, we cultivate connection with our more than 2 million valued members by striving for excellence through counseling and administering benefits for retirees, active members, and employers. It is our goal to ensure our members have personalized service for pension benefits every day.

Joining our fast-paced team you’ll have the opportunity to create meaningful experiences by learning the ins and outs of our business alongside a committed and collaborative community. Through coaching and mentorship, you’ll gain the skills you need to achieve your career goals at TRS while earning member trust and making a positive impact in their lives.

The Benefit Processor Associate position reviews member records and processes routine requests as they work in an on-the-job training environment, building skills to a Benefit Processor position. Benefit Processors are responsible for providing customer service, reviewing TRS member records, processing requests and providing technical assistance. They work with the Benefit Processing team, Pension Services staff, and other agency employees.

We offer a competitive compensation package with benefits, a retirement pension, and work/life balance in a dynamic environment. If you have the skill set and the passion to serve our members, we encourage you to apply!
 

Salary range:
Benefit Processor Associate: $48,000-$55,000 annually

Candidates selected to move forward will be emailed a pre-interview assessment. A short video interview may follow. In-person interviews will be conducted in Austin, TX in February. The expected start date for this position is April 1, 2026.

WHAT YOU WILL DO:

Member Record Review
•Actively participates in the TRS Benefit Processing training program.
•Performs research and analysis of member records to ensure accuracy and completeness of information and to determine eligibility for one or more types of benefit or service, such as service credit purchase, retirement estimates, service retirement, disability retirement, death benefits, refunds, or account maintenances.
•Verifies member’s name, address, and other demographic information.
•Reviews the member account to determine amount of creditable service and/or eligibility for routine refund, retirement, and reinstatement of withdrawn service.
•Updates or corrects demographic information.
•Updates member service information.
•Communicates with members, school districts, alternate payees, attorneys, executors, and other interested parties to verify or obtain member information and to provide information regarding complex agency laws, regulations, procedures, and processes.

Benefit Processing
•Reviews documents for authenticity and accuracy and processes requests relating to assigned benefit program(s).
•May process lump sum refunds of member contributions including accounts involving Optional Retirement Program (ORP), Partial Lump Sum Option (PLSO), and/or Qualified Domestic Relations Orders (QDROs).
•May prepare cost statements for purchase of TRS service based on withdrawn service, military service, unreported service, and out of state service.
•May verify the legitimacy of beneficiary designations and finalizes payments for death claims for members/retirees, including those with specialized issues such as QDROs.
•May process retirement estimates
•May finalize applications for retirement and authorizes entry onto the annuity payroll.
 

WHAT YOU WILL BRING:

Required Education
•High school diploma or GED.
•Education and experience may substitute for one another.

Required Experience
•One (1) year of full-time experience in banking, accounting, claims processing, benefit processing, or a customer service-related position involving interpreting, applying, and communicating complex laws, regulations, and policies or related experience.

Preferred Qualifications
•Associate’s or Bachelor’s degree from an accredited college or university.
•Experience reviewing government, legal, or financial documents.
•Experience processing retirement benefits claims.

Knowledge of
•TRS benefit programs.
•General office procedures and basic customer service principles.
 

Skill in
•Planning, organizing, and prioritizing work assignments to manage a high-volume workload in a fast-paced and changing environment, and completing detailed work with a high degree of accuracy.
•Reviewing documentation; properly applying complex laws, regulations, rules, and policies; and making decisions based on sound judgment.
•Using a computer in a Windows environment with Microsoft Office word processing, spreadsheet, and other business software, and performing data entry at a moderate speed with a high degree of accuracy.
•Effectively communicating detailed and technical information.
•Providing quality customer service.

 Ability to
•Establish and maintain harmonious working relationships with co-workers, agency staff, and external contacts.
•Work effectively in a professional team environment.