Client Care Intern
Job Title: Client Care Intern (99.9% Remote – Mental Health Practice)
Company: Castle Rock Family Services
Location: Remote (California-based candidates preferred)
Pay: $16.50–$17.50/hour
Schedule: Monday 12:00 PM–4:00 PM; Tuesday–Thursday 2:00 PM–6:00 PM (some flexibility on Mondays if requested/needed)
Hours: Approx. 16 hours per week
Internship Type: Paid, part-time
About Us
Castle Rock Family Services is a fun, compassionate mental health group practice serving clients across California. We’re passionate about helping our community and providing meaningful learning opportunities for students interested in psychology, social work, and healthcare.
About the Role
We’re seeking a Client Care Intern who’s confident, friendly, and comfortable answering phones. You’ll be a key part of our front-end support team—often the first voice clients hear—so warmth and professionalism are essential. This paid, part-time internship is ideal for students seeking real-world experience in mental health support, client communication, and healthcare administration.
This role is 99.9% remote, with all regular job duties performed from home.
What You’ll Do
- Answer and return calls with empathy and professionalism
- Help onboard new clients: send intake forms, explain services, and provide basic technical support
- Collect and verify insurance information
- Maintain accurate call logs, documentation, and scheduling records
- Support general administrative tasks such as labeling, organizing files, and follow-ups
- Collaborate with the Client Care Manager and Clinical Director
- Ensure all client information is kept confidential in accordance with HIPAA standards
Work Location & In-Person Requirements
- This position is primarily remote, and no routine day-to-day work is required in the office.
- However, the Client Care Intern must be willing and able to occasionally meet in person at the Castle Rock Family Services office in Ontario, CA, or with a designated team member, for limited logistical support. These instances may include:
- Picking up materials (e.g., flyers, envelopes, books, or supplies) to complete assigned tasks remotely
- Assisting with preparation of materials such as swag bags, therapy kits, or mailed outreach items
- Supporting the Client Care Manager or Clinical Director at occasional community events or college expos
- Scanning books or materials as needed for practice use
- These in-person needs are infrequent, scheduled in advance, and task-based, and do not involve regular office hours or ongoing on-site responsibilities.
What We’re Looking For
- Currently enrolled in an undergraduate program (Psychology, Social Work, Human Services, or related field)
- Comfortable speaking on the phone and problem-solving in real time
- Strong written and verbal communication skills
- Organized, reliable, and able to work independently in a remote setting
- Interest in mental health, client advocacy, or healthcare systems
- Must reside in California and be legally eligible to work in the U.S.
- Access to a quiet, distraction-free workspace and reliable internet connection
- Ability to travel locally on an occasional basis for required in-person tasks
Perks & Benefits
Pay range: $16.50–$17.50/hour based on experience and education
3 paid sick days
401(k) matching eligibility
Ongoing training and supervision from mental health professionals
Inclusive, mission-driven, and supportive team environment
May qualify for academic credit (check with your academic department)
Additional Information
Part-time, non-exempt position (approximately 16 hours per week)
Must pass DOJ, FBI, and CACI background checks (fingerprinting required)
Castle Rock Family Services is an Equal Opportunity Employer
Reasonable accommodations will be provided to qualified individuals with disabilities as required by law
How to Apply
Please submit your resume and a short paragraph describing your interest in the role. We look forward to hearing from you!