Community Resource Professional

Department: 

Public Safety, Police Division

Supervisor: 

Lieutenant

FLSA Status: 

Non-Exempt

Union Status:  

Non-Union

Grade: 

12

Revision Date:

November 2025

Prepared By:

Employee Resources

Organizational Mission:

We believe Fridley will be a safe, vibrant, friendly and stable home for families and businesses to be achieved by focusing on the core values of being responsive, driven and friendly. 

Job Summary:

The Community Resource Professional serves as a key partner in advancing the City’s commitment to compassionate, community-based crisis response. 

 Scope of Responsibility:

The Community Resource Professional is responsible for providing clinical expertise, leadership, and coordination in all aspects of the City’s behavioral health crisis response program. Embedded within the Fridley Police division, this position provides on-scene behavioral health support, follow-up care coordination, and proactive outreach to individuals and families experiencing mental health crises. This role also addresses addiction, homelessness, and chemical health issues, expanding its impact across public health domains. The Community Resource Professional works alongside patrol officers to de-escalate situations, connect community members with appropriate services, and promote long-term stability and well-being. This position also plays a critical role in shaping and strengthening the City’s behavioral health response program through policy development, education, and collaboration with community partners.

Essential Duties and Responsibilities:

1. Co-respond with law enforcement to assist community members in crisis.
2. Assist community members in crisis with on-site mobile intervention by connecting them with short-term and long-term treatment and recovery resources. 
3. Assist clients with behavioral health needs related to addiction, homelessness, and chemical health by providing on-site intervention, conducting assessments, and facilitating access to appropriate treatment and recovery services. 
4. Collaborate with law enforcement, shelters, crisis centers, and chemical health providers to assist individuals in receiving comprehensive care and support tailored to their unique circumstances.
5. Facilitate referrals to services and outpatient or higher-level care providers as a part of the safety or wellness planning process.
6. Provide support and advocacy to clients and family systems in crisis when necessary, including conducting assessments and facilitating access to services.
7. Facilitate follow-up care initiatives for clients to receive support to prevent future crises through client advocacy and the development of care plans.
8. Submit clinical documentation regarding services provided and make necessary referrals to internal and external resources. 
9. Create and implement training to department personnel on chemical dependency, addiction, crisis response trends, intervention strategies, response protocols, and emerging mental health issues affecting the community.
10. Develop relationships with county services, hospitals, crisis centers, shelters, case management agencies, and other behavioral health providers to create an efficient continuum of care.
11. Conduct ongoing daily data collection and analysis by reviewing police reports and response records.
12. Maintain proper and timely documentation of case records, case findings, reports, correspondence and databases.
13. Attend and present community outreach and education initiatives.
14. Maintain positive professional working relationships with all staff levels, other jurisdictions and outside agencies, and the general public.
15. Performs other duties as assigned or apparent.

Minimum Qualifications:

1. Master’s degree in Mental Health Counseling, Social Work, or related field with licensure as a Mental Health Professional (MHP) (LICSW, LMFT, and LPCC);
2. Three years’ experience in crisis intervention in field response, hospitals, shelters or similar.
3. Experience in assessing mental health and chemical health symptoms.
4. Valid Minnesota Driver’s License.

Desired Qualifications:

1. Experience working closely with law enforcement or corrections.
2. Additional bachelor’s degree or higher in Criminal Justice, Jurisprudence or related field.
3. Additional licensure as a Licensed Alcohol and Drug Counselor (LADC)
4. Previous work experience conducting Crisis Assessments for an identified mental health crisis agency.
5. Understanding and experience in the continuum of care and knowledge of community resources.

Knowledge, Skills and Abilities:

1. Knowledge of de-escalation techniques, on-site interventions, suicide and crisis assessment skills in complex and high-pressure circumstances.
2. Knowledge of relevant laws and regulations related to crisis intervention, privacy and client rights. 
3. Ability to present information to various audiences, including community groups and professional gatherings.  
4. Ability to utilize and model effective communication and active listening with team members and clients.
5. Ability to identify and address risk factors associated with suicidal ideation and behaviors.
6. Ability to analyze situations, identify problems, and develop effective solutions to manage and allocate resources efficiently during crisis.
7. Ability to maintain accurate and detailed records of crisis interventions. 
8. Ability to prioritize tasks and manage time effectively in a fast-paced environment. 
9. Ability to build and maintain relationships with community partners, law enforcement and other stakeholders. 

Physical Demands & Working Conditions:

Work is performed in an office setting and in the field. Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury in the office. Work is moderate duty with ability to lift, carry or push up to 60 pounds. Exposure to all weather conditions. Work involves extremely hazardous environments where life safety and property are at risk. Exposure to angry, hostile or uncooperative persons may occur.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the employee must possess the abilities and aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, and is subject to change by the employer as the needs of the employer and requirements of the position change.

EEO/ADAAA

December 2025

The City of Fridley will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, sex, national origin, marital status, status with regard to public assistance, disability, age, or sexual orientation.